Brittany Prows
Summary
Dedicated business professional with a history of building relationships & meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the lives of others & businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Nail Technician
Renassaince Day Spa & Alternative Wellness
05.2023 - 09.2024
- Established strong client relationships through exceptional customer service and communication skills.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Increased customer base by offering personalized nail care consultations.
- Conducted inventory management efficiently, ensuring availability of all necessary nail care supplies.
- Educated clients on proper use of salon products.
- Followed proper safety and sanitation guidelines while performing nail services.
Hairstylist Booth Renter
Mihwa's Salon & Spa
05.2021 - 05.2023
- Demonstrated excellent communication skills with clients, effectively translating their desired look into a successful hairstyle.
- Stayed up-to-date on current industry trends by attending workshops, trade shows, and continuing education courses.
- Built a solid rapport with fellow stylists in the salon encouraging collaboration whenever possible to create a positive work atmosphere.
- Developed strong relationships with vendors to ensure timely delivery of high-quality products for both professional use and retail sales.
- Enhanced salon''s reputation with consistently high-quality cuts, colors, and styling services for diverse clientele.
- Maintained detailed records of client services, preferences, and contact information for future appointments and followups.
- Managed inventory levels of products to minimize waste while maintaining adequate stock for both professional use and retail sales.
- Processed payments, entering sales in register for prompt customer service.
- Resolved guest complaints about service or style.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
Bridal & Formal Stylist
Flawless Visions Makeup & Hair Studio
07.2022 - 02.2023
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Stayed ahead of industry trends by attending relevant trade shows conferences regularly updating knowledge base.
- Collaborated with bridal couple to achieve expectations and vision for wedding.
- Collaborated with clients to create personalized and memorable wedding experiences tailored to their preferences.
- Established and managed communications with vendors, confirming service and supply delivery.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Bridal & Event Hairstylist
Makeup Addict: Bridal Events
09.2020 - 06.2021
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Skilled at working independently and collaboratively in a team environment.
- Assisted in coordinating special events such as weddings or fashion shows, showcasing the salon''s talent and creativity.
Cosmetologist
Renassaince European Day Spa
03.2020 - 05.2021
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
- Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.
- Streamlined appointment scheduling, reducing wait times and improving overall client experience.
- Fostered culture of continuous learning among staff, leading to improved service offerings and client satisfaction.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Spa Therapist
Day Spa Rejuvination Center
01.2019 - 03.2020
- Educated guests on self-care techniques, promoting long-lasting benefits from spa services.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Contributed to positive event outcomes by promptly addressing issues or concerns from attendees or staff members.
- Collaborated closely with sales teams to identify cross-promotional opportunities at events, driving brand exposure for both clients and partnering businesses.
- Streamlined the event planning process, effectively coordinating with vendors and clients to ensure smooth execution.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
Catering Server
B & B Catering and Event Planning
10.2018 - 01.2019
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Loaded and unloaded delivery van carefully to maximize efficiency.
- Arranged linens and table settings according to seating plan and event theme.
- Utilized proper food handling techniques to establish safety and quality of food served.
Beauty Salon Coordinator
Belk Department Store
09.2015 - 01.2019
- Scheduled appointments by phone, email and in person and recommended additional services.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
- Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
- Organized special events such as bridal parties or charitable fundraisers, promoting the salon''s offerings while giving back to the community.
- Upsold salon products and services to customers through effective communication and successful marketing methods.
- Ensured cleanliness of the salon by overseeing regular maintenance tasks and adhering to hygienic practices.
- Streamlined communication among staff members by implementing an effective system for sharing important updates and announcements.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
- Expanded the salon''s service offerings by mastering new techniques in hairstyling, coloring, cutting, extensions application among others.
Sales Associate/seasonal
Kirklands Home Decor And Gifts
10.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
Education
Associate of Arts - Cosmetology
Fayetteville Technical Community College
Fayetteville, NC02.2012
Skills
Problem-solving skills
Client consultation
Organizational Skills
Decision-Making
Relationship Building
Health and Safety Regulations
Appointment management
Verbal and written communication
Guest Relations
Goal Setting
Strategic Thinking
Entrepreneurial personality
Accomplishments
- Built and maintained long-term, positive relationships with various companies & organizations to improve & grow with businesses.
Certification
- Cosmetology License - NC Board of Cosmetology 2012
- Certified master of hair extensions, Babe , 2019
- Certified product knowledge, Jane makeup/supplements, 2019
- Certified product knowledge, Skin Cueticals skincare 2019
- Certified Brazilian blowout, 2019
- Certified SNS nails, 2019
- CNC shellac nails 2019
- Framesi color technique class
- Young Living essentia oil class, 2019
Timeline
Nail Technician
Renassaince Day Spa & Alternative Wellness
05.2023 - 09.2024
Bridal & Formal Stylist
Flawless Visions Makeup & Hair Studio
07.2022 - 02.2023
Hairstylist Booth Renter
Mihwa's Salon & Spa
05.2021 - 05.2023
Bridal & Event Hairstylist
Makeup Addict: Bridal Events
09.2020 - 06.2021
Cosmetologist
Renassaince European Day Spa
03.2020 - 05.2021
Spa Therapist
Day Spa Rejuvination Center
01.2019 - 03.2020
Catering Server
B & B Catering and Event Planning
10.2018 - 01.2019
Sales Associate/seasonal
Kirklands Home Decor And Gifts
10.2015 - 01.2016
Beauty Salon Coordinator
Belk Department Store
09.2015 - 01.2019
- Cosmetology License - NC Board of Cosmetology 2012
- Certified master of hair extensions, Babe , 2019
- Certified product knowledge, Jane makeup/supplements, 2019
- Certified product knowledge, Skin Cueticals skincare 2019
- Certified Brazilian blowout, 2019
- Certified SNS nails, 2019
- CNC shellac nails 2019
- Framesi color technique class
- Young Living essentia oil class, 2019
Associate of Arts - Cosmetology
Fayetteville Technical Community College
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