Summary
Overview
Work History
Education
Skills
Timeline
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Brittia Crawford

Hampstead,NC

Summary

High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.

Overview

7
7
years of professional experience

Work History

Shift Lead/Barista

Dunkin Donuts
03.2023 - Current
  • Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Residential Cleaning/Vaction Property Cleaning

Sand-E-Cleaners
06.2021 - 07.2022
  • Interacted with public and internal customers to answers questions and complete ticket and concessions sales and cleaning duties.
  • Washed blinds, windows, and walls with natural cleaning solutions to remove contaminants and pollutants.
  • Mixed and blended cleaning solutions to proper concentrations.
  • Collaborated with team members to complete large-scale projects within tight deadlines, ensuring top-quality results.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.

Bartender/Server

Sawmill Grill
02.2017 - 11.2021
  • Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.

Education

High School Diploma -

Calvary Love Christian School
Lagrange, United States
08.2019

Skills

  • Verbal and Written Communication
  • Multitasking and Prioritization
  • Team Oriented
  • Effective Customer Upselling
  • Issue and Complaint Resolution
  • Workplace Safety
  • Work Delegation

Timeline

Shift Lead/Barista

Dunkin Donuts
03.2023 - Current

Residential Cleaning/Vaction Property Cleaning

Sand-E-Cleaners
06.2021 - 07.2022

Bartender/Server

Sawmill Grill
02.2017 - 11.2021

High School Diploma -

Calvary Love Christian School

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Brittia Crawford