Brittiany Kendall Knapp
Pendergrass,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
12
12
years of professional experience
Work History
Warehouse Associate
Amazon
06.2023 - Current
- I performed various tasks in the building including package sortation, building pallets, and loading pallets onto trailers for departure
- I used my skills in logistics to solve problems on the warehouse floor
- I have basic knowledge of shipping and receiving including the need to meet departure times.
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assisted in training new hires, sharing best practices, and providing support for their integration into the team.
Senior Resource Coordinator
A Place For Mom/Working Solutions
08.2020 - 08.2023
- Remote work including Inbound and Outbound phone calls
- Mediator between Families and Senior Advisors to refer seniors in the best communities or care options for their situation
- Accelerated outreach skills for de-escalating calls, conflict resolution among families and communities (including but not limited to: mandatory reporting, filling out forms, and taking notes to help the situation)
- Used softphones and a virtual desktop for my daily work as well as word documents, excel documents, and .pdf files
- I developed employee scheduling skills by setting my own hours, adhering to those hours each week, and being flexible when coverage was needed
- I perform data entry as one of my roles, and this is crucial when screening families for care needs
- I know how to handle the screening process when it comes to asking families about medical history and other important information
- I use medical terminology daily in my work when talking with the family about care needs and the options that may be available to them.
06.2019 - 07.2020
- I have worked for companies including Amazon and Rev
- Preformed many tasks including transcription, real time captioning, data entry, data analysis, Beta Testing
- I have acquired a lot of technical knowledge working these jobs including basic coding, formatting, and analytics
- My WPM ranges between 65-70
- Many projects I have worked on consisted of short turn around and tight deadlines
- I have consistently met all deadlines in my work.
Baker, Certified Baker Trainer
Panera Bread
05.2015 - 12.2018
- Worked overnight shifts to ensure all goods were ready in time for store opening
- Shifts were usually only one person per shift
- Key holder
- Assisted in checking in trucks
- Practiced adequate security measures
- Experience with data entry and filling orders
- Experience ordering items in mass quantities for production
- Practiced safe food handling procedures
- Practiced adequate cleaning and sanitation guidelines
- Trained many new hires
- Held interviews and helped with the hiring process
- Freelance Transcription and Data Entry
Cook III and Pastry Cook
Chateau Elan
10.2014 - 05.2015
- Produced cold foods for large numbers of people as well as in a restaurant setting
- Worked with sugars, syrups, and sauces
- Created large numbers of product in short period of time
- Experience in a very fast paced and stressful environment
- Knowledge of fresh and unique ingredients and how to prepare them
- Experience in data entry on excel
- Answering phones
- Talking to guests and customers
Decorator Apprentice
10.2013 - 10.2014
- Mass produced cakes and other bakery goods in a timely manner
- Proficient in cold pies such as Key Lime and other cream pies
- Decorated many Wedding cakes
- Has worked with fondant and many other icing mediums
- Knows how to create numerous fruit fillings as well as icings and toppings
- Knowledge of fresh fruit and how to prepare them
Baker Apprentice
06.2012 - 10.2013
- Mass produced bread and bakery product in timely manner
- Opened bakery in the mornings
- Closed bakery at night
- Prepared quality products for consumers
- Interacted with customers and used their feedback to better the bakery and company
- Packaged and labeled items to be put on the floor
- Proficient in many different models of mixers and ovens
- Able to keep track of dates to ensure that product is the best quality
- Produced numerous pastries, pies, and breads that were top quality
- Experience in selling product and interacting with customers
- Providing Premier Customer Service
Education
High School Diploma -
Jefferson High School
2011
Culinary Arts Diploma -
Athens Technical College
2013
Prep Cook Certificate -
Athens Technical College
Athens, GA2011
Catering Certificate -
Athens Technical College
Athens, GA2012
Line Cook Certificate -
Athens Technical College
Athens, GA2013
Medical Coding and Billing Specialist Certificate with Honors -
Ashworth College Career School
Norcross, GA03.2021
Pi -
Skills
- STRONG SKILLS
- Problem-Solving
- Communication
- Microsoft Office experience
- Strong Reading and Writing Skills
- 3 years of sales experience in a retail setting
- Microsoft Excel experience
- 3 years work from home experience
- Proficient in Medical Terminology
- Medical Coding Skills
- Medical Billing Skills
- Electronic Health Records Management
- Healthcare Administration
- Medical Terminology Proficiency
- Maintaining Patient Records
- HIPAA Compliance
- Data Entry Accuracy
- Appointment Scheduling
- Patient Care Coordination
- Epic Systems
Timeline
Warehouse Associate
Amazon
06.2023 - Current
Senior Resource Coordinator
A Place For Mom/Working Solutions
08.2020 - 08.2023
06.2019 - 07.2020
Baker, Certified Baker Trainer
Panera Bread
05.2015 - 12.2018
Cook III and Pastry Cook
Chateau Elan
10.2014 - 05.2015
Decorator Apprentice
10.2013 - 10.2014
Baker Apprentice
06.2012 - 10.2013
High School Diploma -
Jefferson High School
Culinary Arts Diploma -
Athens Technical College
Prep Cook Certificate -
Athens Technical College
Catering Certificate -
Athens Technical College
Line Cook Certificate -
Athens Technical College
Medical Coding and Billing Specialist Certificate with Honors -
Ashworth College Career School
Pi -
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