Brittinee Craigg
Saint Joseph,MO
Summary
Resourceful representative offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects resulting in innovative and corrective solutions.
Overview
6
6
years of professional experience
Work History
Service Support Representative II
Altec Industries
09.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues. Supporting the accounts receivable team in expediting payments through timely follow-ups on outstanding invoices.
- Maintained accurate financial records by updating client information in accounting software and reconciling account balances regularly.
- Boosted team performance by providing timely feedback and coaching to fellow support representatives. Also collaborating with cross-functional teams, ensuring seamless communication and coordination in resolving complex customer issues.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines. Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Collaborated with the correct department to ensure proper invoicing requirements helping to reduce billing statement errors.
Administrative Customer Support Asst.
Forrest T. Jones & Co.
09.2018 - 09.2021
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company and customer information.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally. Reduced call resolution time through efficient problem-solving and communication skills.
- Maintained a thorough knowledge of products and services to provide accurate information to customers. While assisting team members in improving their performance through constructive feedback and sharing best practices.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Life and Health Insurance Agent & Recruiter
Bankers Life
12.2017 - 09.2018
- Advocate for 50+ clients & preparing for their retirement needs, while improving client satisfaction by providing personalized health insurance plan recommendations and guidance.
- Specializing in financial services products & insurance, licensed in all 4 parts of Medicare as well as Life & Health
- I also acted as a recruiting agent for company, handling the full cycle of recruitment process from initial sourcing, minor pre-screening, responsible for the offer/negotiations of hire as well as the onboarding & employee placement.
- Increased candidate placements by developing and maintaining relationships with clients and candidates. Gaining knowledge and understanding in recruitment process for faster hiring by utilizing various sourcing tools such as job boards and social media.
Education
Human Resource Management -
University of Alabama At Birmingham
05.2026
Nursing Administration -
Missouri Western State Univ
05.2010
Nursing Administration -
Central Methodist Univ
05.2009
General Studies -
Brookfield R-III
05.2007
Skills
- Team Collaboration
- Attention to Detail
- Decision Making
- Excellent Communication
- Empathy and Understanding
- Complaint Handling
- Conflict Resolution
- Time Management
- Training and Development
- Adaptability and Flexibility
Timeline
Service Support Representative II
Altec Industries
09.2021 - Current
Administrative Customer Support Asst.
Forrest T. Jones & Co.
09.2018 - 09.2021
Life and Health Insurance Agent & Recruiter
Bankers Life
12.2017 - 09.2018
Human Resource Management -
University of Alabama At Birmingham
Nursing Administration -
Missouri Western State Univ
Nursing Administration -
Central Methodist Univ
General Studies -
Brookfield R-III
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