Jennifer Irwin

Hardworking Field Support Representative bringing 24+ years of Veterinary experience. As an FSR, I have been on the frontline working to build strong relationships with veterinary customers supporting an 8.6-million-dollar revenue territory. As a tenured FSR, I have learned to manage ambiguity by recognizing the need to adapt and remain flexible when there is uncertainty. I am a leader in partnering with the ecosystem; engaging in strategic conversations with VDCs and inside sales to support the key strategic initiatives and business goals to uncover and plan customer interactions and areas of growth. I have consistency with willingness to help with out of territory coverage, asking discovery questions, and adding value by transitioning to meaningful conversations when the opportunity presents itself. I have made contributions to the overall department goals by participating in both local and national meetings training peers, and being one of only two FSR's invited to join the Preventive Care Champion Panel attending the summit in Maine, amongst more success and accomplishments is provided.

• SPOT Award, which is given in recognition of efforts above and beyond normal work responsibilities that exemplify the spirit of collaboration and teamwork
• Preventive Care Implementation Champion: Appointed by Dominique Deluca and consist of only 2 FSR's
• 2023 NACS FSR Champion for Preventive Care
• Preventive Care Simple Start Flywheel winner for engagement
• Nominated for Preventive Care Area expert for the central region starting in 2024
• Field Support Summit Award presented by Dan Castellaneta

• IDEXX Laboratories, Indianapolis, IN, Field Support Representative II- Multidiscipline: Diagnostics and Digital Cytology, Responsible for educating our customers on our products and services and building strong customer relationships using ONE IDEXX Modality. Work closely with my Field Sales Representatives and Customer Support to develop strategies to maintain our Customer Accounts through education and other customer centric solutions. Install IDEXX Analyzers and train the staff in the clinic on the best way to use the equipment and maintain it. Assist with critical customer need visits, providing onsite technical support when things are not going according to plan. Provide Full Staff Trainings to drive education and awareness to drive adoption of our IDEXX differentiators and our strategic products. Perform cross-group line of business implementations with IDEXX radiology, IDEXX Telemedicine, IDEXX Reference Laboratories, IDEXX in-house diagnostics, IDEXX Rapid Assay and all IDEXX practice management software offerings. Responsible for installation of Digital Cytology Analyzers and training. Peer Mentor to other team members, assisting to reach success in their own business., 09/2014, Present
• Harrison College School of Veterinary Technology, Indianapolis, IN, Clinical Instructor, Medical Terminology, Anatomy and Physiology, Clinical Chemistry, Microbiology, Hematology, Surgical Nursing, Anesthesia, Dentistry, VTNE Review, 06/2008, 09/2014
• Methodist Research Institute, Indianapolis, IN, Veterinary Technician, Administered Post-op Meds to the research animals. Report all animal care concerns and become involved in the resolution and appropriate corrective action, when necessary. Monitors animal health and welfare in compliance with the Animal Health and Welfare Act and help maintain facilities for AAALAC compliance., 01/2011, 11/2013
• Indiana Veterinary Specialists and Emergency Center, Indianapolis, IN, ICU/ER Technician, Monitor Critical Patients. Administer and monitor patients receiving blood products. Place Catheters: IVC, Central lines, arterial catheters and urinary catheters. Insert nasogastric tube and nasal cannulas. Endotracheal intubations. Care for patients with chest tubes. Monitor anesthesia during an emergency surgery or elective surgery. Prepare and operate digital radiology equipment. Triage patients and respond to cardiovascular and respiratory emergencies. Perform CPCR chest compressions/Positive pressure ventilation. Run in-house blood work using the Lasercyte, Vet-test, I-stat and SCA 2000., 02/2009, 11/2009
• Veterinary Referral Associates, Gaithersburg, MD, ICU Technician, Monitor Critical Patients. Monitor patients in an oxygen cage and administer Heliox to respiratory emergencies. Triage patients and respond to cardiovascular and respiratory emergencies. Administer and monitor patients receiving blood products. Place Catheters: IVC, Central lines, arterial catheters and urinary catheters. Insert nasogastric tube and nasal cannulas. Endotracheal intubations. Care for patients with chest tubes. Perform CPCR chest compressions/Positive pressure ventilation. Run in-house blood work using the Nova, Lasercyte, Vet-test, and I-stat., 04/2006, 05/2007
• Veterinary Specialty Center, Buffalo Grove, IL, ICU/ER Technician, Monitor Critical Patients. Administer and monitor patients receiving blood products. Place Catheters: IVC, Central lines, arterial catheters and urinary catheters. Insert nasogastric tube and nasal cannulas. Endotracheal intubations. Care for patients with chest tubes. Monitor anesthesia during an emergency surgery or elective surgery. Prepare and operate digital radiology equipment. Triage patients and respond to cardiovascular and respiratory emergencies. Perform CPCR chest compressions/Positive pressure ventilation. Run in-house blood work using the Lasercyte, Vet-test, I-stat and SCA 2000., 12/2003, 05/2005
• Dove Lewis Emergency Animal Hospital, Portland, OR, ICU/ER Technician, Monitor Critical Patients. Assisted with the blood bank. Administer and monitor patients receiving blood products. Place Catheters: IVC, Central lines, arterial catheters and urinary catheters. Insert nasogastric tube and nasal cannulas. Endotracheal intubations. Care for patients with chest tubes. Monitor anesthesia during an emergency surgery or elective surgery. Prepare and operate digital radiology equipment. Triage patients and respond to cardiovascular and respiratory emergencies. Perform CPCR chest compressions/Positive pressure ventilation. Run in-house blood., 02/2002, 11/2003
• IDEXX Reference Laboratory, Broomfield, CO, Hematology Technician, Used an automated system to determine hematological values for the CBC. Performed manual PCV/TS, Total WBC count, Blood film examination and reticulocyte counts., 09/2000, 01/2001

• Beekeeping
• Uniquely Abled CrossFit coach
• IDEXX Wellbeing Champion
• Hiking/Camping/Kayaking

Registered Veterinary Technician

License Number 25001345A EXP 01/01/2026

Indiana Board of Veterinary Medicine

Discovery Hall, Suite 100

1202 East 38th Street

Indianapolis, IN 46205