Brittiney Jackson
Arlington,TX
Summary
Dynamic Fulfillment Lead with extensive experience in inventory management and team leadership. Skilled in process optimization, fostering a collaborative work environment, and ensuring timely order fulfillment. Committed to driving operational excellence and improving customer satisfaction.
Overview
13
13
years of professional experience
Work History
Fulfillment Lead
Envision Dallas
Farmers Branch, TX
05.2025 - Current
- Coordinated fulfillment operations to ensure timely order processing and shipping accuracy.
- Assisted in training new team members on operational procedures and safety protocols.
- Monitored inventory levels and reported discrepancies to optimize stock management.
- Implemented efficient packing techniques to enhance productivity during peak periods.
- Maintained cleanliness and organization of the fulfillment area to promote safety standards.
- Collaborated with cross-functional teams to resolve shipping issues promptly and effectively.
- Utilized warehouse management systems for tracking orders and inventory movement accurately.
- Supported continuous improvement initiatives by providing feedback on workflow processes.
- Lead a high-performing team of fulfillment associates, fostering a positive work environment that promoted collaboration and teamwork.
- Streamlined fulfillment processes by identifying inefficiencies and implementing solutions to improve workflow.
- Ensured proper documentation of all shipments, minimizing delays due to customs or other regulatory requirements.
- Maintained open communication channels between departments involved in the supply chain process, facilitating smooth information flow.
- Handled production picking, packing and shipping orders.
- Managed, motivated and monitored team of [Number]+ associates every shift.
- Handled escalated customer service issues related to order fulfillment, providing prompt resolutions that enhanced overall client satisfaction.
- Processed more than [Number] orders each shift with consistent record of meeting or exceeding productivity targets.
- Enhanced customer satisfaction with timely order processing and shipping, ensuring accurate product delivery.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Prepared and checked outbound shipments for accuracy.
- Delivered exceptional customer service, ensuring repeat business and client loyalty.
- Provided extraordinary customer service to clients.
- Provided exceptional customer service, addressing client inquiries and concerns effectively.
- Developed and implemented strategies for top-tier customer service.
- Provided excellent customer service while meeting challenging time goals.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Maximized client retention through exceptional customer service and timely followups.
- Resolved customer service issues with timely and professional resolutions.
- Exhibited excellent communications and customer service relations skills.
Inventory Control Lead
APLL
IRVING
01.2021 - 04.2025
- Managed inventory accuracy through regular cycle counts and reconciliation processes.
- Coordinated receipt and inspection of incoming shipments to ensure quality standards.
- Implemented inventory tracking systems to enhance stock visibility and reduce discrepancies.
- Trained team members on best practices for inventory management and safety protocols.
- Collaborated with procurement to optimize inventory levels based on demand forecasts.
- Conducted root cause analysis for inventory variances and developed corrective actions.
- Assisted in developing standard operating procedures for inventory control processes.
- Assisted in cycle count program implementation which led to more efficient and accurate inventory control processes.
- Resolved discrepancies in inventory records through thorough investigation, collaborating with relevant departments to address any underlying issues.
- Supported smooth operations by communicating proactively with cross-functional teams regarding stock levels and potential shortages.
- Improved inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Pit Operator
XPO Logistics
Irving, TX
04.2019 - 06.2020
- Operated heavy machinery to ensure efficient material handling and processing.
- Monitored production lines for quality assurance and adherence to safety protocols.
- Collaborated with team members to streamline workflows and enhance productivity.
- Conducted routine maintenance on equipment to minimize downtime and improve reliability.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Complied with company and OSHA safety rules and regulations.
- Acted as a liaison between management and ground-level workers, fostering open communication channels for greater workplace cohesion.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
- Ensured compliance with shipping regulations, preparing accurate documentation for international shipments.
- Conducted regular inventory audits to maintain accurate stock levels and identify discrepancies early.
- Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
- Enhanced team performance, conducting regular meetings to address challenges and share best practices.
- Collaborated with procurement team to streamline receiving process, achieving faster turnaround of goods to shelves.
Warehouse Worker
Chewy Warehouse
Dallas, TX
02.2017 - 03.2019
- Operated forklifts and pallet jacks to efficiently move inventory throughout the warehouse.
- Received, inspected, and organized incoming shipments to maintain accurate stock levels.
- Collaborated with team members to optimize picking and packing processes for timely order fulfillment.
- Trained new hires on safety protocols and efficient warehouse operations to enhance team performance.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Collaborated with cross-functional teams to resolve discrepancies in shipping orders efficiently.
- Monitored equipment functionality, scheduling maintenance to minimize disruptions in workflow.
- Unloaded pallets and deliveries and organized products in warehouse.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
- Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
- Supported company compliance efforts by adhering to relevant regulations, guidelines, or best practices in all aspects of the receiving process.
- Contributed to a positive work culture within the receiving department by actively participating in team meetings, training sessions, or other group activities.
- Increased accuracy in inventory management with meticulous record-keeping of received products, quantities, and associated documentation.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Customer Service Representative
Teleperformance
Shreveport, LA
01.2013 - 10.2016
- Resolved customer inquiries through multiple communication channels, ensuring high satisfaction rates.
- Trained new representatives on company policies and customer service best practices.
- Documented and escalated complex issues to appropriate departments for timely resolution.
- Utilized CRM software to track customer interactions and streamline support processes.
- Entered and maintained accurate data in company databases to ensure information integrity.
- Processed high volumes of data entries, meeting daily productivity targets consistently.
Education
High School Diploma -
Minden High School
Minden, LaSkills
- Picking and packing
- Stock organization
- Warehouse operations
- Inspection skills
- Package preparation
- Order pulling
- Stock replenishment
- Shipping coordination
- Labeling expertise
- Inventory monitoring
- RF device usage
- Order confirmation
- Package scanning
- Time management
- Warehouse safety
- Loading and unloading
- Order picking
- Team collaboration
- Shipping and receiving
- Workload prioritization
- Forklift operation
- Safety compliance
- Hand-eye coordination
- Quality control
- Record keeping
- Inventory management
- Order verification
- Pick-list processing
- Item selection
- Inventory error correction
- Barcode scanning
- Pallet jack usage
- Order ticket reading
- Teamwork
- Teamwork and collaboration
- Quick learner
- Customer service
- Problem-solving
- Dependable and reliable
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Motivated team player
- Excellent communication
- Critical thinking
- Organizational skills
- Customer relationships
- Adaptability and flexibility
- Verbal and written communication
- Heavy lifting
- Stocking
- Recordkeeping and documentation
- Relationship building
- Order tracking
- Packing and shipping
- Product picking
- Data entry
- Work area maintenance
- Material handling equipment
Languages
English
Full Professional
Timeline
Fulfillment Lead
Envision Dallas
05.2025 - Current
Inventory Control Lead
APLL
01.2021 - 04.2025
Pit Operator
XPO Logistics
04.2019 - 06.2020
Warehouse Worker
Chewy Warehouse
02.2017 - 03.2019
Customer Service Representative
Teleperformance
01.2013 - 10.2016
High School Diploma -
Minden High School