Brittnai Shappie
Las Vegas
Summary
Results-driven professional with extensive experience at True Blue, excelling in office management and customer service. Proven ability in accounts receivable and vendor relations, ensuring efficient operations and high client satisfaction. Skilled in Microsoft Excel and adept at fostering positive team dynamics to achieve organizational goals.
Overview
2025
2025
years of professional experience
Work History
Maintenance Technician
Terribles
Las Vegas
2025 - 2026
- Conducted routine maintenance on equipment and machinery to ensure operational efficiency.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Inspected facilities for safety hazards and promptly repaired identified issues to maintain a safe environment.
- Utilized hand tools and power tools safely during repair and maintenance tasks.
- Cleared clogged drains and replaced valves, faucets, and fixtures to restore functionality.
- Repaired or replaced faulty wiring, switches, relays, and other electrical components to ensure reliable electrical systems.
- Replaced defective parts, including bearings, seals, gears, and valves, during scheduled maintenance.
- Installed new systems, replacement parts, and components to maintain proper operation.
- Documented repair processes and maintenance logs accurately for compliance records.
Administrative Assistant
Sunrae
01.2023 - 04.2024
- Provided comprehensive administrative support to management staff by scheduling meetings, preparing agendas, taking minutes, and maintaining organized records.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Used Microsoft Office Suite to create and revise documents and presentations.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Compiled and entered data into databases, ensuring accuracy and completeness for reporting and analysis.
- Created spreadsheets using advanced formulas and functions to analyze large datasets.
- Monitored daily operations to uphold efficient workflow processes and address any issues promptly.
- Researched specific topics using various sources.
Office Administrator
City Of Little Sioux
12.2020 - 12.2021
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Managed office needs, processed payments, maintained cleanliness, and ensured customer satisfaction.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Resolved client inquiries and complaints promptly to uphold high service standards.
- Created and maintained filing systems to ensure accurate record keeping.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Purchased office supplies and equipment to replenish inventory.
- Coordinated with vendors to purchase supplies promptly.
- Fostered relationships with vendors to expedite orders, repairs and maintenance.
- Supervised administrative staff to enhance front office operations and maintain consistent workflow.
- Developed and monitored office budgets and processed payroll.
- Processed payrolls on a biweekly basis using accounting software.
- Created staff schedules based on established guidelines and priorities.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Facilitated month-end closing processes, invoicing and journal entries.
Office Manager
True Blue
02.2016 - 05.2019
- Managed daily office operations, including supply ordering, equipment maintenance, and calendar management to support organizational efficiency.
- Supervised administrative staff to optimize front office operations and maintain seamless workflow.
- Developed and monitored office budgets and processed payroll.
- Processed payrolls on a biweekly basis using accounting software.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Facilitated month-end closing processes, invoicing and journal entries.
- Created staff schedules based on established guidelines and priorities.
- Coordinated with vendors to purchase necessary supplies in a timely manner.
- Fostered relationships with vendors to expedite orders, repairs and maintenance.
- Purchased office supplies and equipment to replenish inventory.
- Ensured all office needs were met, processed payments, maintained cleanliness inside and outside the office, and enhanced customer satisfaction.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Created and maintained filing systems to ensure accurate record keeping.
Education
Diploma -
Eldorado High School
Las Vegas, NV01-2014
Skills
- Preventive Maintenance
- Equipment maintenance
- Technical troubleshooting
- Inventory Management
- Cash Handling
- Bank Reconciliation
- Balance Sheet
- Microsoft Excel
- Microsoft Outlook
- QuickBooks Software
- Database management
- Data Entry
- Office Administration
- Office Management
- Supplier Coordination
- Communication Skills
- Phone communication
- Customer Service
- Customer service
- Management Skills
- Admin support
- Blueprint analysis
- Technical Support
- Reconciling
Timeline
Administrative Assistant
Sunrae
01.2023 - 04.2024
Office Administrator
City Of Little Sioux
12.2020 - 12.2021
Office Manager
True Blue
02.2016 - 05.2019
Maintenance Technician
Terribles
2025 - 2026
Diploma -
Eldorado High School