Brittnay Engle
Johnson City,TN
Summary
Proven leader and efficient Production Planning Specialist from LabConnect, adept in optimizing operations and enhancing customer satisfaction. Skilled in complex problem-solving and team leadership, I've successfully implemented strategies that significantly improved production workflows and team collaboration. My focus on continuous improvement and attention to detail has driven business growth and operational efficiency. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Production Planning Specialist
LabConnect
03.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
- Detail-oriented Production Planning Specialist with 2 years of experience optimizing manufacturing processes. Proven track record in production scheduling, inventory management, and implementing efficient production workflows. I am a strong analytical thinker with a focus on continuous improvement and maximizing operational efficiency.
- Transformed underperforming departments with strategic planning efforts focused on process improvement.
- Gathered, organized and input information into digital database.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Day Spa Manager
Shear Elegance Day Spa
12.2016 - 03.2022
- Enhanced customer satisfaction by implementing personalized treatment plans and delivering exceptional service.
- Managed financial aspects of the day spa business including budgeting, forecasting, expense tracking, and profit analysis.
- Collaborated with marketing teams to create promotional materials and campaigns that increased brand visibility within the community.
- Coordinated staff schedules to optimize efficiency and improve client experience during peak times.
- Implemented inventory control measures to reduce costs while maintaining high-quality products for treatments.
- Established strong relationships with vendors to negotiate better pricing on products without compromising quality.
- Fostered a positive work environment by addressing staff concerns promptly and encouraging open communication among team members.
- Generated reports to track spa performance and make recommendations for improvement.
Caregiving
04.2012 - 12.2016
We were relocated to an overseas location due to my husband's military service. During this period, I took time off from work to care for our children.
Trainer
Texas Roadhouse
01.2009 - 04.2012
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Facilitated team-building exercises to foster collaboration between department members.
- Contributed to reductions in employee turnover by revamping training programs.
Education
BBA - Project Management
Austin Peay State University
Clarksville, TN06.2025
No Degree - Master Aesthetician
Jennylea Academy
Johnson City01.2010
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Schedule Preparation
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Managing Operations and Efficiency
- Business Analysis and Reporting
- Supply Chain Management
Timeline
Production Planning Specialist
LabConnect
03.2022 - Current
Day Spa Manager
Shear Elegance Day Spa
12.2016 - 03.2022
Caregiving
04.2012 - 12.2016
Trainer
Texas Roadhouse
01.2009 - 04.2012
BBA - Project Management
Austin Peay State University
No Degree - Master Aesthetician
Jennylea Academy
Similar Profiles
CINDY MCBRAYERCINDY MCBRAYER
CTM II at LABCONNECTCTM II at LABCONNECT
Miranda FeltyMiranda Felty
Sample Tracking Specialist at LabConnectSample Tracking Specialist at LabConnect
Kayla SolesbyKayla Solesby
Setup Specialist, Sample Tracking Solutions at LabConnectSetup Specialist, Sample Tracking Solutions at LabConnect
Rebecca SeiberRebecca Seiber
Customer Service Representative at LabConnectCustomer Service Representative at LabConnect
Aileen GlasAileen Glas
NA at Milligan Student Development OfficeNA at Milligan Student Development Office