Brittnee Lorenson
Edmond
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to creating personalized customer service experiences, and maintaining a welcoming and friendly atmosphere.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Blowout Stylist Educator, and Guest Relations Rep.
Le Visage Spa & Wellness
12.2024 - Current
- Managed front desk operations, ensuring efficient customer check-in and appointment scheduling.
- Assisted in inventory management, ensuring availability of essential supplies for salon operations.
- Hosted education classes and trainings to assist in mentoring stylists on best practice for client satisfaction.
- Created personalized styling experiences by assessing clients' preferences and current trends.
- Ensured client satisfaction through regular follow-ups and adjustments to styling choices.
Garnishments Check Specialist
Paycom
06.2023 - 11.2024
- Print, sort, and file away Garnishment checks at a high volume.
- Stuff, meter, and mail out 6,000 Garnishment checks a week.
- Collaborate with accounting and other departments to confirm payroll accuracy.
- Reduce payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Develop and implement new payroll policies to improve auditing processes.
- Performed data entry tasks within Excel and maintained accurate records of employee payroll information.
Garnishments Admin
Paycom
03.2023 - 06.2023
- Assign workload to Garnishment Specialists within required timeframe.
- Take note of Garnishment Specialists out of offices, and re-assign orders and validation lines when needed.
- Manage email inbox, and assign email questions to specialists to ensure client satisfaction and to resolve issues.
- Print, scan, and fold various documents to be mailed out to correct recipient.
- Use Microsoft Excel spreadsheets to pair special clients with assigned Garnishment Specialist.
- Recommend changes to existing processes to improve accuracy and efficiency.
- Implement new administrative processes that are put into place to ease workflow and improve efficiency.
Licensed Hairstylist
Hue Salon
12.2022 - 02.2023
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Determined appropriate hair treatments based on conditions and textures.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Serviced high-profile clients with intricate coloring and highlighting techniques.
- Trimmed, cut and shaped hair based on customer preference.
- Recorded notes for future reference about customer preferences and services delivered.
Blowout and Color Stylist
Swoon Beauty Bar
07.2022 - 12.2022
Lead Blowout Hairstylist
Drybar
06.2019 - 07.2022
- Initiated and engaged clients in conversations as part of personalized service.
- Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
- Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.
- Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
- Consistently received positive performance reviews from guests.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Maintained high number of return customers through precise blowout and styling techniques.
Retail Sales Associate
Old Navy
08.2018 - 06.2019
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Used POS system to process sales, returns, online orders and gift card activations.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Receptionist
Sport Clips
02.2017 - 05.2018
- Managed multiple tasks and met time-sensitive deadlines.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted customers at front desk and engaged in pleasant conversations while managing check-in process.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Crew Team Member
Braum's Ice Cream & Burger Restaurant
05.2016 - 02.2017
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Greeted customers at drive-thru and took food orders.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
Education
Cosmetology And Barbering - Barbering
Hair Arts Institute
12.2022
Associate of Arts - Psychology
Rose State College
05.2020
Cosmetology And Barbering - Cosmetology
Francis Tuttle Technology Center - Rockwell
05.2018
Skills
- Advanced communication skills
- Detail-orientated
- Highly motivated self-starter
- Relationship building and management
Certification
Associate of Arts Degree in Psychology
Cosmetology License, OK (2018)
Certificate of Completion : Barbering
Timeline
Blowout Stylist Educator, and Guest Relations Rep.
Le Visage Spa & Wellness
12.2024 - Current
Garnishments Check Specialist
Paycom
06.2023 - 11.2024
Garnishments Admin
Paycom
03.2023 - 06.2023
Licensed Hairstylist
Hue Salon
12.2022 - 02.2023
Blowout and Color Stylist
Swoon Beauty Bar
07.2022 - 12.2022
Lead Blowout Hairstylist
Drybar
06.2019 - 07.2022
Retail Sales Associate
Old Navy
08.2018 - 06.2019
Receptionist
Sport Clips
02.2017 - 05.2018
Crew Team Member
Braum's Ice Cream & Burger Restaurant
05.2016 - 02.2017
Associate of Arts - Psychology
Rose State College
Cosmetology And Barbering - Cosmetology
Francis Tuttle Technology Center - Rockwell
Cosmetology And Barbering - Barbering
Hair Arts Institute
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