Carla Perry
Charlotte,North Carolina
Summary
Dynamic and detail-oriented Hair Stylist with a proven track record at Hair Plus The Salon, excelling in client consultations and advanced haircutting techniques. Renowned for building lasting relationships and achieving outstanding client retention through personalized services and creative coloring. A highly motivated self-starter dedicated to enhancing client satisfaction and salon reputation.
Overview
26
26
years of professional experience
Work History
Hair Stylist
Self Employed Services
Salisbury, NC
04.2008 - Current
- Maintained a clean workspace consistently, creating a safe and inviting setting for clients.
- Developed strong customer relationships with exceptional attention to detail.
- Processed payments efficiently to ensure quick customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Maintained clean and organized work station, complying with health and safety standards.
- Built rapport with clients to understand their style preferences and hair care routines.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Customized hair color formulations to create unique looks and enhance client's appearance.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Developed loyal following of clients by providing high-quality services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Offered professional cuts, color services and extensions to salon customers.
- Styled hair, makeup and nails for customers for special events and occasions.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Hair Stylist
Hair Plus The Salon
Concord, NC
01.2005 - 06.2008
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Built rapport with clients to understand their style preferences and hair care routines.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
- Maintained clean and organized work station, complying with health and safety standards.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Increased client base with innovative hairstyling techniques and trends.
- Customized hair color formulations to create unique looks and enhance client's appearance.
- Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Developed loyal following of clients by providing high-quality services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Offered professional cuts, color services and extensions to salon customers.
- Styled hair, makeup and nails for customers for special events and occasions.
- Demonstrated thorough knowledge of all salon products and services.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Increased revenue through effective customer service and inventory management.
Hair Stylist
Regis Hair Salon
Salisbury, NC
03.2003 - 01.2005
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Organized sales area and work station to showcase products and boost sales.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Mixed pigments and used proper techniques to achieve desired color.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Distributed business cards outside of salon to generate new business.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Educated clients on proper hair care and recommended products suited to their hair type.
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Built rapport with clients to understand their style preferences and hair care routines.
- Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
- Provided exceptional customer service, ensuring client satisfaction and repeat business.
- Stayed up-to-date with industry trends and techniques through continuous education and workshops.
- Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
- Maintained clean and organized work station, complying with health and safety standards.
- Initiated referral program, significantly increasing new client acquisition.
- Managed inventory of hair care products and tools, ensuring availability of necessary items.
- Increased client base with innovative hairstyling techniques and trends.
- Customized hair color formulations to create unique looks and enhance client's appearance.
- Negotiated with suppliers to obtain high-quality products at competitive prices.
- Collaborated with salon team to organize promotional events, driving increased foot traffic.
- Answered phone calls and emails to schedule client appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Maintained regular client list and successfully handled walk-in customers.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Developed loyal following of clients by providing high-quality services.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Developed creative techniques to provide clients with latest hairstyles.
- Offered professional cuts, color services and extensions to salon customers.
- Styled hair, makeup and nails for customers for special events and occasions.
- Demonstrated thorough knowledge of all salon products and services.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Increased revenue through effective customer service and inventory management.
Office Assistant
Myers Communication Services
Winston-Salem, NC
04.1999 - 08.2003
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Streamlined workflow and reduced manual errors by implementing new software tools and training staff on their use.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
- Coordinated and scheduled meetings and appointments.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Education
Diploma -
West Rowan High School
Mt. Ulla, NCCosmetologist -
Davidson Community College
Lexington07.2003
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Detail-orientated
- Customer consultation
- Schedule management
- Relationship building and management
- Advanced communication skills
- Highly motivated self-starter
- State licensed cosmetologist
- Men and women haircuts
- Strong leader
- Highlights and lowlights
- Hair analysis
- Appointment coordination
- Styling tools
- Cuts for women
- Sales expertise
- Outstanding client retention
- Updo styling
- Thermal styling
- Hair straightening
- Continuing education
- Sanitation practices
- Color corrections
- Chemical safety
- Creative coloring
- Foiling expertise
- Cosmetology
- Curly hair specialist
- Scalp treatments
- Hair removal
- Eyebrow styling
- Barbering techniques
- Eyebrow shaping
- Endurance
- Conflict resolution skills
- Safety compliance
- Advanced haircutting techniques
- Training and development
- Color application
- Blow-dry styling
- Customer loyalty building
- Retail sales strategies
- Outstanding customer service
- Styling advice
- Workstation cleaning
- Hot waxing
- Salon maintenance
- Clipper cutting
- Dry cutting techniques
- Customer consulting
- Precision cutting
- Texturizing and thinning
- Wig and hairpiece styling
- Hair therapy
- Instrument sanitizing
- Hair detox treatments
- Customer buying trends
- Salon treatments
- Hair cutting and trimming
- Hair hydration treatments
- Social skills
Timeline
Hair Stylist
Self Employed Services
04.2008 - Current
Hair Stylist
Hair Plus The Salon
01.2005 - 06.2008
Hair Stylist
Regis Hair Salon
03.2003 - 01.2005
Office Assistant
Myers Communication Services
04.1999 - 08.2003
Diploma -
West Rowan High School
Cosmetologist -
Davidson Community College