BRITTNEE MOORE
Douglas
Summary
Dynamic leader with extensive experience in team leadership and operational management, leveraging strong organizational skills to streamline workflows and enhance team efficiency. Proven ability to cultivate a collaborative work environment that drives collective success, demonstrated through impactful roles at the Georgia Department of Driver Services and leadership positions within the United States Postal Service. Expertise in communication, safety protocols, data entry, and administrative functions, combined with a strong problem-solving aptitude, ensures operational excellence and heightened customer satisfaction. Committed to delivering exceptional service experiences while fostering a culture of continuous improvement and innovative solutions.
Overview
10
10
years of professional experience
Work History
CSC Supervisor 1
Georgia Department of Driver Services
08.2025 - Current
- Supervise daily operations, ensuring adherence to company policies and safety protocols.
- Train and mentor team members, enhancing skill sets and improving overall productivity.
- Guide applicants to complete forms, ensuring compliance with state laws and accuracy.
- Resolve conflicts effectively, fostering a positive work environment among team members.
- Collaborates with upper management to align departmental goals with organizational objectives.
- Conduct performance evaluations, providing feedback to enhance employee development and engagement.
- Efficiently process payments, ensuring transaction accuracy.
- Maintain accurate records of examinations and results, ensuring data integrity and confidentiality standards were met.
- Provide exceptional customer service by maintaining a professional demeanor even when dealing with difficult applicants or situations.
Identity & Driver Credential Specialist
Georgia Department of Driver Services
08.2023 - 08.2025
- Working with citizens to ensure applications, records and documents are completed accurately.
- Accompanying drivers in vehicles, both in a traditional and virtual capacity, to evaluate their ability to adhere to Georgia’s driving laws.
- Conducting driving examinations for motorcycle and commercial licenses in accordance with state law and regulations.
- Operating visual testing equipment.
- Accurately collecting payments handling cash, daily reconciliation, and processing credit card payments
Lead Postal Service Clerk
United States Postal Service
10.2020 - 07.2023
- Managed daily postal operations and reports, ensuring timely delivery and customer satisfaction.
- Led a team of clerks to improve sorting efficiency, reducing errors by 12%.
- Implemented new procedures that decreased processing time, enhancing service quality.
- Resolved customer complaints effectively, maintaining a high level of service excellence.
- Trained new employees, fostering a collaborative and productive work environment.
- Directed postal tasks with unwavering discipline; addressed challenges through smart problem-solving and consistent punctuality.
- Monitored inventory and supply chain; implemented resource management protocols that ensured consistent service quality.
- Input accurate time and mileage for rural carriers.
Postal Service Clerk
United States Postal Service
08.2015 - 10.2020
- Mail Handling:
- Sorting and Distribution: Separating and sorting incoming mail for onward dispatch, moving mail to designated areas for dispatch and routing.
- Preparing Outgoing Mail: Preparing outgoing mail for dispatch and sorting inter-departmental mail.
- Ensuring Correct Addresses: Ensuring mail has correct zip codes and addresses.
- Maintaining Records: Maintaining records of mail, packages, and envelopes.
- Inventory and Applying Postage: Weighing packages and mailers, applying correct postage, and advising customers on mailing methods.
- Customer Service:
- Assisting Customers: Providing information and assistance to customers regarding mailing services, products, and procedures.
- Selling Products: Selling postage stamps, money orders, and other postal products.
- Managed daily cash transactions with accuracy, maintaining a balanced drawer and minimizing discrepancies.
- General Office Duties:
- Answering and Transferring Calls: Answering and transferring telephone calls or taking messages.
- Scheduling Appointments: Scheduling appointments and receiving customers or visitors.
- Providing General Information: Providing general information to staff, clients, or the public.
- Provided service and sales to walk-in customers.
- Weighed mail and computed pricing amounts.
Education
Business Diploma - Business Administration
East Central Technical College
Douglas, GA09.2010
High School Diploma - undefined
Coffee High School
Douglas, GA05.2005
Skills
- Customer Service
- Problem-Solving
- MS Office
- Team Leadership
- Teamwork and collaboration
- Goal oriented
- Staff management
- Verbal and written communication
- Payroll processing
- Data entry
Timeline
CSC Supervisor 1
Georgia Department of Driver Services
08.2025 - Current
Identity & Driver Credential Specialist
Georgia Department of Driver Services
08.2023 - 08.2025
Lead Postal Service Clerk
United States Postal Service
10.2020 - 07.2023
Postal Service Clerk
United States Postal Service
08.2015 - 10.2020
High School Diploma - undefined
Coffee High School
Business Diploma - Business Administration
East Central Technical College