Brittnei Wade
Durham,NC
Summary
Dedicated professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, insurance verification and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives. Previous work has resulted in improved patient satisfaction scores and streamlined office procedures.
Overview
7
7
years of professional experience
Work History
Remote Pediatric Access Specialist
Duke University
11.2023 - Current
- Handles various duties related to appointments and access.
- Coordinated services at various DUHS and PDC clinical sites.
- Boosted productivity through efficient service activities.
- Engage in professional and effective communication with medical staff and associated healthcare professionals.
- Conducting active identification and comprehension of caller requirements.
- Own calls through the resolution of requests
- Resolved disputes proactively by applying emotional intelligence and constructive communication.
- Understand and effectively utilize appropriate medical terminology
- Proactively offer alternative providers or locations when appropriate
- Employs diverse tech applications for scheduling tasks, including EPIC and Cadence.
Lead Patient Care Coordinator
Brier Creek Dental
Raleigh, NC
10.2021 - 11.2023
- Organized company events and maintained key administrative process documentation.
- Established immediate rapport through enthusiastic welcomes.
- Managed both new and ongoing telephone communications.
- Managed digital correspondence for new and current patients.
- Scheduled existing patients' operative appointments during follow-up on pending treatments.
- Processed and collected patient payments promptly.
- Reviewed treatment plans with patients.
- Coordinated preventive and operative appointments.
- Ensured timely communication of treatment and appointment updates.
- Enforce stringent confidentiality measures in electronic, written, and verbal formats.
- Organized and maintained comprehensive administrative records.
Insurance/ Social Media/Treatment Plan Coordinator
Village Dental
Raleigh, NC
03.2020 - 10.2021
- Ensured accuracy in dental insurance coverage verification.
- Accurate input of insurance breakdowns into practice software maintained.
- Clarified dental coverage and benefits for patients.
- Managed the progress of outstanding insurance claims.
- Ensured positive first impressions by greeting patients.
- Comprehensively discussed necessary treatment plans.
Orthodontic Assistant
Eno River Orthodontics
Durham, NC
06.2019 - 01.2020
- Provided support for comprehensive orthodontic care.
- Supported sterilization processes efficiently.
- Collaborated on orthodontic case management.
- Participated in obtaining comprehensive panoramic x-ray images.
- Provided comprehensive education on orthodontic care options.
Treatment Coordinator (Remote)
NC Periodontics and Implant Center
Chapel Hill
04.2019 - 06.2019
- Arranged upcoming and ongoing medical appointments for clients.
- Facilitates treatment planning, billing procedures, and insurance issues for the dental team.
- Managed office supply levels to ensure availability of necessary items.
- Resolved various issues raised by medical staff, patients, and personnel.
Orthodontic Assistant
Carolina Braces
Durham, NC
03.2019 - 06.2019
- Managed diverse orthodontic cases.
- Conducted comprehensive education sessions on various orthodontic treatments.
- Maintained strict sanitation protocols.
Leasing Consultant
Colonial Grand at Patterson Place
Durham, NC
06.2018 - 04.2019
- Addressed client issues constructively.
- Proactively interacted with managers and co-workers to collectively set and achieve company goals
- Assisted in planning and hosting marketing events.
- Coordinated incoming maintenance inquiries and generated work orders.
Lab Assistant
Absolute Dental Lab
Durham, NC
04.2018 - 05.2018
- Sterilized incoming packages and instruments
- Coordinated timely preparation of delivery packages.
- Various support tasks through the department assigned on an as-needed basis.
- Limited sample preparation, glassware cleaning, sample disposal and cleaning.
- Routine use of computer applications, primarily Microsoft Office (i.e., Word, Excel)
- Experienced with handling foundational lab apparatuses.
Office Assistant
Open Wide Family Dentistry
Durham, NC
06.2017 - 09.2017
- Answered phones, filed and performed data entry on a daily basis
- Organized services rendered by both the hygienist and dentist.
Education
Certificate Diploma - Dental Assisting I, Dental Radiology, CPR Certified, HIPPA Awareness for Healthcare Providers, OSHA/Infection Control, Medical & Dental Emergencies
Triangle School of Dental Assisting
Raleigh, NC04.2019
Bachelor of Arts - Psychology, English
North Carolina Central University
Durham, NC05.2018
High School Diploma -
Durham School of the Arts
Durham, NC06.2014
Skills
- Advanced troubleshooting
- Cross-functional coordination
- Network configuration
- Maintaining records
- Safety reviews
- Marketing and promotion
- Recordkeeping
- Document management
- Documentation and reporting
- Clerical support
- Team leadership
- Social media management
- Team collaboration
- Photography and videography
- Community engagement
- Recordkeeping and confidentiality
- Team Training
- Data evaluation
- Data collection
- Coordinating supplies
- Educational activities
- Action planning
Timeline
Remote Pediatric Access Specialist
Duke University
11.2023 - Current
Lead Patient Care Coordinator
Brier Creek Dental
10.2021 - 11.2023
Insurance/ Social Media/Treatment Plan Coordinator
Village Dental
03.2020 - 10.2021
Orthodontic Assistant
Eno River Orthodontics
06.2019 - 01.2020
Treatment Coordinator (Remote)
NC Periodontics and Implant Center
04.2019 - 06.2019
Orthodontic Assistant
Carolina Braces
03.2019 - 06.2019
Leasing Consultant
Colonial Grand at Patterson Place
06.2018 - 04.2019
Lab Assistant
Absolute Dental Lab
04.2018 - 05.2018
Office Assistant
Open Wide Family Dentistry
06.2017 - 09.2017
Certificate Diploma - Dental Assisting I, Dental Radiology, CPR Certified, HIPPA Awareness for Healthcare Providers, OSHA/Infection Control, Medical & Dental Emergencies
Triangle School of Dental Assisting
Bachelor of Arts - Psychology, English
North Carolina Central University
High School Diploma -
Durham School of the Arts
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