Brittney Adams
Supervisor, Service Delivery
Indianapolis,IN
Summary
Proven leader in service delivery at Fortrea, adept in project management and employee development. Excelled in enhancing team productivity and customer satisfaction through innovative strategies and effective communication. Demonstrated excellence in staff training and leadership, significantly improving operational standards and outcomes. Skilled in Microsoft Office and analytical techniques, achieving key business objectives. Skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
Work History
Operations Supervisor, Service Delivery
Fortrea
10.2016 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Motivated and trained employees to maximize team productivity.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions
Education
Some College (No Degree) - Accounting And Business Management
Ball State University
05.2001 -
Skills
Employee Development
Analytical Skills
Leadership and Change Management
Staff Development and Training
Time management abilities
Excellent Communication
Customer relationship development
Project Management
Employee Development
Healthcare Data Management
Timeline
Operations Supervisor, Service Delivery
Fortrea
10.2016 - Current
Some College (No Degree) - Accounting And Business Management
Ball State University
05.2001 -
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