Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Agosto

Camarillo,CA

Summary

Customer-oriented General Manager with 9 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented. Consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with vision, comprehensive managerial, & motivational acumen.

Overview

12
12
years of professional experience

Work History

General Manager

Ulta Beauty Inc.
12.2021 - 09.2023
    • Developed and implemented strategies to increase sales and profitability into strong retail, OMNI, salon, and service results.
    • Recruited, hired, and trained initial personnel, working to establish key internal functions and outlined scope of positions.
    • Managed budget implementations, employee reviews, training, schedules, operational excellence, and inventory monitoring.
    • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
    • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Services Manager

Ulta Beauty Inc.
01.2021 - 12.2021
  • Leads team of Management, Stylists, Prestige Advisors, Boutique Leads. Accountable for all aspects of services business, including services, boutiques, makeup, skincare, fragrance, pro hair and PCA merchandise sales, events, guest satisfaction, and operational excellence.
  • Identifies underperforming metrics and develops strategies using company programs, tools, and resources to improve and grow business.
  • Build highly engaged team through effective collaboration, open and honest two-way communication, prioritization of work, and coaching to behaviors that will drive guest loyalty.

Store Manager

MAC Cosmetics
12.2015 - 12.2020
  • Excellent communication, leadership, organizational, and time management skills.
  • Maintain and set example of outstanding customer service, both internal and external by inspiring, and motivating.
  • Aligns and engages team in vision. Provides clarity to each member on their role in achieving vision, strategy, and goals.
  • Develop and manage talents and capabilities. Identifies and cultivates essential skills and attributes to maximize individual contribution, and engagement.
  • Create and optimize staff schedule to support peak hours in traffic to maximize staff productivity to drive conversion rate/business trend.

Beauty Advisor

Sephora
10.2014 - 12.2015
  • Devised promotional approaches to boost customer numbers, and market penetration, while enhancing engagement through Class Education. Class Facilitator.
  • Supervised Beauty Studio interactions, maintained scheduled appointments in timely manner, and guided those that required further assistance.
  • Basic Training and development by Sephora Beauty brands, ability to assist in all worlds; cosmetics, skincare, fragrance, and hair.
  • Ability to effectively communication and present information with management. Assist on-boarding new hires, while instilling company values, and product knowledge.

Cosmetologist

Pure Attraction Salon
04.2011 - 10.2014
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Assessed customer hair texture, treatment history, and desired outcome to identify appropriate services.
  • Kept work areas, tools, and equipment clean. Properly sanitized to minimize risk and cross-contamination.
  • Offered highly skilled and diverse salon services to daily customers, including cuts, color services and extensions.
  • Maintained clients' treatment records and designed long-term care programs for return customers.

Education

License - Barbering License

Premier Barbering Program
Lu Ross
03.2015

Certification - Master Makeup Program

Cinema Makeup School
Los Angeles, CA
11.2013

License - Cosmetology License

The School Of Cosmetology
Simi Valley, CA
01.2011

High School Diploma -

Oxnard High School
Oxnard, CA
08.2010

Skills

  • Revenue Growth
  • Talent Development
  • Workflow Delegation
  • Strategic Thinking
  • Operational Excellence

Timeline

General Manager

Ulta Beauty Inc.
12.2021 - 09.2023

Services Manager

Ulta Beauty Inc.
01.2021 - 12.2021

Store Manager

MAC Cosmetics
12.2015 - 12.2020

Beauty Advisor

Sephora
10.2014 - 12.2015

Cosmetologist

Pure Attraction Salon
04.2011 - 10.2014

License - Barbering License

Premier Barbering Program

Certification - Master Makeup Program

Cinema Makeup School

License - Cosmetology License

The School Of Cosmetology

High School Diploma -

Oxnard High School

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