Brittney Anderson
Baldwinsville,NY
Summary
Knowledgeable Motor Vehicle License Examiner with proven results in active listening,assessing needs,understanding issues, analyzing options and providing timely, helpful solutions. Able to effectively manage time and understand problem sensitivity while responding quickly. Detail-oriented team player with strong organizational skills. Talented in cultivating and maintaining long term relationships.
Overview
24
24
years of professional experience
Work History
Motor Vehicle License Examiner
New York State Department Of Motor Vehicles
05.2022 - Current
- Administers the appropriate road tests for applicants comprised of all non-commercial license classes, as well as commercial driver license (CDL) examinations. Making proper evaluation of the applicant's safe driving ability.
- Certified Commercial Examiner
- Program certification prepared by AAMVA The American Association of Motor Vehicle Administrators and IDEC International Driver Examiner Certification ensuring consistency in test administration with the new Federally Mandated CDL testing model.
- Traveled to various field assignment in the same day on short notice . Worked in over 50 locations throughout the Upstate Region.
- Interviewed applicants for various types of Re-examinations. Analyzed information gathered from investigations and reported findings.
- Preliminary Testing (vision, road signs/written tests and road test) graded responses and accurately determined licensing approvals or if a suspension or revocation is necessary, retain the license
Motor Vehicle Representative
New York State Department Of Motor Vehicles
07.2017 - 05.2022
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences, by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Evaluates documentation presented by applicants and issues licenses, registrations and other official permissions as provided in law or regulation and explains reasons for denial of issuance when appropriate.
- Educate customers about billing, payment processing and support policies and procedures.
- Team Member of "The Lean Team" 09/2020 to 04/2021 Digital Intake; virtual lobby for online clients to upload their documents through Google. Operated specialized software oracle cloud (RNS) for original registration processing from start to finish methods and made adjustments to rectify issues, corrected faults to increase efficiency and exceed quality rate goals to maintain customer satisfaction.
- Talk and assist customers using DPPA guidelines via email and VCC phone head sets.
Bar Manager
Woody's Jerkwater Pub & Grub
01.2004 - 01.2017
- Managed 4 bartenders and 6 wait staff; motivated and disciplined employees and implemented new mentor program, which increased worker morale.
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies, which provided improvement over prior onboard process..
- Handled large amounts of cash on daily basis, which built trustworthiness and loyalty with owners.
Sales Manager
Revolutions, Destiny USA
01.2015 - 01.2016
- Manage social media content; supervise email campaigns, website updates and sales operations - specifically reservations for corporate events and private parties; sales cold calls, in person sales presentations; managed over 50 customer calls per day.
- Prepared reports and maintained records of materials, equipment, merchandise, supplies and price lists; verified clerical computations and adjusted errors on all reports.
- Increased sales by 15%.
Customer Service Representative
Time Warner
01.2000 - 01.2004
- Searched, organized, prepared media clips for in-house segments and production companies; assisted in control room and on-set during major events and studio productions; aided producers with logging footage including live games and interviews; gathered b-roll and distributed media notes; ran teleprompter for media segments; created logs for all media files.
Education
A.A.S - Electronic Media Communications
Onondaga Community College
Syracuse, NY05.2003
Regents Diploma -
Cicero-North Syracuse High School
Cicero, NY06.2001
Skills
- Skilled at office operations and diverse customer service background
- Eager to learn new concepts; self-starter and quick learner
- Executive Presentation Skills; Extremely organized
- Strong use of computer technology; Microsoft office proficient
- Certified Commercial Examiner (CCE)
- Certified NYS&CSEA Partnership Online Learning License Program
- Data Verification
- Vehicle&Traffic laws and regulations knowledge
- Risk Assessment Skills
- Claims Reports and Documentation
References
Both Professional and Personal available upon request
Timeline
Motor Vehicle License Examiner
New York State Department Of Motor Vehicles
05.2022 - Current
Motor Vehicle Representative
New York State Department Of Motor Vehicles
07.2017 - 05.2022
Sales Manager
Revolutions, Destiny USA
01.2015 - 01.2016
Bar Manager
Woody's Jerkwater Pub & Grub
01.2004 - 01.2017
Customer Service Representative
Time Warner
01.2000 - 01.2004
A.A.S - Electronic Media Communications
Onondaga Community College
Regents Diploma -
Cicero-North Syracuse High School
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