Brittney Bagwell
Oxford,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Bakery
Chicory Market
Oxford, MS
02.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
Assistant Manager
Crumbl Cookies
Oxford, MS
01.2021 - 02.2025
- Supervised daily operations to ensure efficient cookie production and service.
- Trained and developed team members in customer service and product knowledge.
- Coordinated inventory management to maintain stock levels and freshness of ingredients.
- Assisted in creating a welcoming environment for customers through store presentation.
- Implemented quality control measures to uphold Crumbl's high standards of product excellence.
- Managed staff schedules to optimize coverage during peak business hours.
- Led team meetings to communicate goals, updates, and best practices effectively.
- Supported marketing initiatives by promoting new cookie flavors and specials to customers.
- Managed customer service inquiries and complaints in a timely manner.
Frontend Supervisor
Kroger
Oxford, MS
12.2020 - 01.2022
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained new employees on store policies and customer service techniques.
- Managed inventory levels to maintain product availability and reduce waste.
- Coordinated team schedules to optimize staffing during peak hours.
- Resolved customer complaints efficiently to enhance shopping experience.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
Customer Service Representative
AutoZone
New Albany, MS
08.2018 - 12.2020
- Assisted customers with product inquiries and automotive parts selection.
- Processed customer transactions accurately and efficiently at the point of sale.
- Resolved customer complaints and concerns with professionalism and empathy.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Educated customers on vehicle maintenance and product usage recommendations.
- Collaborated with team members to ensure optimal store operations and service quality.
- Utilized inventory management systems to track stock levels and reorder supplies.
- Trained new employees on customer service protocols and store procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
Line Supervisor
Chapter 3 Furniture
Randolph, MS
10.2015 - 08.2018
- Supervised daily production activities to ensure efficient workflow and safety compliance.
- Trained new employees on operational procedures and safety standards.
- Coordinated shift schedules to maintain optimal staffing levels across departments.
- Monitored equipment performance and addressed maintenance needs promptly.
- Implemented quality control measures to enhance product consistency and reliability.
- Led team meetings to discuss production goals and address concerns effectively.
- Collaborated with management to develop process improvements for increased efficiency.
- Managed inventory levels and ensured timely supply chain management practices were followed.
- Organized workflow to meet daily production goals.
- Assisted in the recruitment process for new hires as needed.
- Conducted performance evaluations on staff members and provided feedback.
- Oversaw operation of assembly line using sophisticated and computerized process control system.
- Monitored and improved yields, reducing downtime and shrink.
Education
East Union
Blue Springs, MSSkills
- Customer service
- Team leadership
- Inventory management
- Quality control
Timeline
Bakery
Chicory Market
02.2025 - Current
Assistant Manager
Crumbl Cookies
01.2021 - 02.2025
Frontend Supervisor
Kroger
12.2020 - 01.2022
Customer Service Representative
AutoZone
08.2018 - 12.2020
Line Supervisor
Chapter 3 Furniture
10.2015 - 08.2018
East Union