Brittney Baldwin
Fredericksburg,VA
Summary
Customer service leader with over 10 years of experience in airline operations and logistics. Demonstrated ability to enhance customer satisfaction while ensuring compliance with industry regulations. Expertise in QIK/QUIK systems, itinerary optimization, and effective stakeholder management. Aiming to apply skills in a government travel coordination position to improve reservation processes and communication efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
Boateng’s Transportation
Fredericksburg, VA
01.2020 - Current
- Supervise uniform distribution, vendor sourcing, and inventory management, ensuring compliance with uniform policy and standards.
- Analyze carrier performance data to optimize logistics operations and identify areas for improvement.
- Implement process enhancements to increase efficiency and reduce costs, collaborating with cross-functional teams.
- Foster seamless operations through effective communication and stakeholder management.
Founder & Owner
LORDE BRIT LLC
Fredericksburg, VA
07.2019 - Current
- Direct e-commerce operations, including inventory management and vendor coordination, are driving sales growth and customer engagement.
- Formulate strategic merchandising plans, leveraging market trends and customer data to inform business decisions.
- Oversee budgeting and financial planning, ensuring profitability and sustainable growth.
Customer Service Agent
American Airlines
Los Angeles, CA
04.2017 - Current
- Ensure safety and security compliance in a fast-paced airport environment, adhering to Federal Aviation Administration (FAA) regulations and company policies.
- Coordinate self-service kiosk check-in, baggage processing, and itinerary changes, leveraging QIK/QUIK expertise.
- Facilitate smooth operations and timely departures through effective communication with airport stakeholders.
- Address customer complaints and issues, offering alternative solutions and ensuring satisfactory outcomes.
- Oversee the maintenance of accurate records and reports, ensuring compliance with all relevant regulatory requirements.
- Conduct comprehensive training sessions for new hires and existing staff on company policies and procedures to ensure a consistent understanding of these guidelines.
Education
Bachelor of Science - Retailing, Fashion Merchandising
University of South Carolina
Columbia, SC05.2020
Skills
- Travel management and logistics
- Compliance and risk management
- Customer service excellence
- Leadership and training
- Strategic communication and problem resolution
- Time management and operational efficiency
- Travel documentation and compliance
- Global travel management
- Microsoft Office Suite proficiency
- Data analysis and process optimization
- Vendor management and negotiation
Certification
- ServSafe Employee Food Safety Training
- Phi Theta Kappa International Honor Society
- JROTC Summer Leadership School
References
Available upon request.
Awards
- American Airlines Customer Service Award, 2018
- Boateng’s Transportation Logistics Excellence Award, 2020
Timeline
Logistics Coordinator
Boateng’s Transportation
01.2020 - Current
Founder & Owner
LORDE BRIT LLC
07.2019 - Current
Customer Service Agent
American Airlines
04.2017 - Current
Bachelor of Science - Retailing, Fashion Merchandising
University of South Carolina