Brittney Boykin
Columbia,SC
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
Work History
Inbound Call Center Representative
Palmetto Health Credit Union
11.2022 - Current
- Managed inbound calls from customers, addressing inquiries, resolving issues, and providing information on products and services.
- Handled a high volume of calls while maintaining a high level of professionalism and customer satisfaction.
- Processed service requests, updated customer information, and managed order placements with accuracy.
- Provided troubleshooting assistance and technical support, guiding customers through problem resolution.
Data Reporting Analyst
Palmetto Health Credit Union
12.2021 - 11.2022
- Compiled and analyzed financial and operational data to generate reports for management and regulatory compliance.
- Designed and implemented reporting templates and dashboards to streamline data presentation and improve accessibility.
- Conducted data quality assessments and resolved discrepancies to ensure accurate reporting.
- Prepared detailed reports and presentations on financial performance, market trends, and operational efficiency.
Claims/Insurance Verification Specialist
Life Care Center Of Columbia
03.2017 - 12.2021
- Conducted thorough insurance verification for patients, including checking eligibility, benefits, and coverage details with insurance providers.
- Processed and managed insurance claims, ensuring accuracy and completeness of information and timely submission.
- Utilized insurance verification and claims processing software to update and maintain accurate records.
- Reviewed and validated insurance information, identifying and correcting discrepancies in coverage details.
Education
Medical Billing And Coding
AAPC Coding Course
Columbia, SCHigh School Diploma -
Spring Valley High School
Columbia, SCSkills
- High-volume call centers
- Documentation And Reporting
- Call Management
- Customer Service
- Verbal and written communication
- Data Entry
- Data Collection
- Adaptive Learning
- Microsoft Office
- Claims Investigation
- Insurance Coverage Verification
- Coverage and Authorizations
Timeline
Inbound Call Center Representative
Palmetto Health Credit Union
11.2022 - Current
Data Reporting Analyst
Palmetto Health Credit Union
12.2021 - 11.2022
Claims/Insurance Verification Specialist
Life Care Center Of Columbia
03.2017 - 12.2021
Medical Billing And Coding
AAPC Coding Course
High School Diploma -
Spring Valley High School