Brittney Bremerkamp
Home Depot
Sterling Heights,MI
19
years of professional experience
Dynamic professional with expertise in customer service and workforce management. Skilled in problem-solving and organizational strategies, leading to significant improvements in service quality and team performance.
Work History
Customer Service Supervisor
6 Years 11 Months- Resolved escalated customer issues, maintaining satisfaction and loyalty through effective problem-solving strategies.
- Implemented process improvements to streamline customer interactions and reduce wait times.
- Supervised daily operations, ensuring high-quality customer service and efficient workflow management.
- Mentored team members, promoting skill development and enhancing overall performance.
- Analyzed customer feedback to identify trends and drive strategic initiatives for service enhancement.
- Trained new hires on company policies, procedures, and customer service best practices to ensure consistency in service delivery.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Researched and corrected customer concerns to promote company loyalty.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
Office Assistant
3 Years 4 Months- Coordinated scheduling for meetings and appointments, optimizing team availability.
- Managed office correspondence, ensuring timely communication with clients and vendors.
- Assisted in maintaining an organized filing system, improving document retrieval efficiency.
- Developed and implemented office procedures to streamline daily operations.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
CNA
2 Years 7 Months- Monitored vital signs and reported changes in resident conditions to healthcare team promptly.
- Assisted nursing staff with patient assessments and documentation, maintaining accurate medical records.
- Provided compassionate care to residents, ensuring comfort and safety during daily activities.
- Implemented personalized care plans, enhancing resident satisfaction and quality of life.
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Banquet Server
5 Years 7 Months- Delivered exceptional service during high-volume banquets, ensuring guest satisfaction and seamless event execution.
- Coordinated table setups and food presentations, adhering to venue standards for aesthetic appeal and functionality.
- Maintained cleanliness and organization of dining areas, optimizing workflow and enhancing guest experiences.
- Assisted in training new staff on service protocols and best practices for efficiency and effectiveness.
Education
High School Diploma
Skills
Customer service
Issue resolution
Customer engagement
Customer retention
Workforce management
Time management
Organizational skills
Work delegation
Leadership
Mentoring
Constructive feedback
Problem-solving
Timeline
Customer Service Supervisor
Home Depot
09.2019 - CurrentRead More
Office Assistant
Canterbury Village
11.2015 - 03.2019Read More
CNA
Wellbridge of Rochester Hills
02.2013 - 09.2015Read More
Banquet Server
Pennas Of Sterling
06.2007 - 01.2013Read More
Cousino High School
High School Diploma
Read More