Dedicated Loan Officer with a focus on client relations, credit analysis, and regulatory compliance. Proven ability to streamline loan processes while delivering exceptional customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Loan Officer
Vanderbilt Mortgage and Finance Inc.
Maryville, TN
05.2021 - Current
Evaluated loan applications for creditworthiness, ensuring compliance with underwriting guidelines.
Established strong relationships with clients as well as Clayton sales centers, guiding them through mortgage processes and options.
Analyzed financial data to assess risk and recommend appropriate loan products to customers.
Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
Processed loan applications and monitored progress from start to finish.
Loan Processor
Vanderbilt Mortgage and Finance Inc.
Maryville, TN
08.2017 - 05.2021
Processed mortgage applications, ensuring compliance with regulatory requirements and company policies.
Evaluated borrower creditworthiness by analyzing financial documents and credit reports.
Collaborated with underwriters to address discrepancies and finalize loan approvals efficiently.
Maintained accurate loan files and documentation, facilitating seamless audits and inquiries.
Streamlined processing workflows, reducing processing times while enhancing service quality.
Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
Education
Bachelor of Science - Criminal Justice
Strayer University
Nashville TN
05-2012
Skills
Relationship building and management
Client relations
Credit analysis
Team player
Financial counseling
Regulatory compliance
Document analysis
Practiced at FHA loan process
Underwriting support
Credit assessment
Accomplishments
Repeatedly commended by superiors for excellent customer service.
Rated in the top 3 for performance amongst my piers 3 of 4 quarters in 2025
Awarded our 7C's award from Credit Managers for my caring attitude
Current NPS score 100%
Certification
Federally licensed MLO - May 2021 to current in good standings with the NMLS
State licensed MLO in AL, AR, FL, GA, LA, MS, MO, NV, NC, SC, TN, TX, WA