Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celestina Mendez

El Mirage,AZ

Summary

Dynamic Assistant Branch Manager with experience at Flagstar Bank, excelling in regulatory compliance and customer service. Proven track record in enhancing operational efficiency and driving team performance. Skilled in cash management and relationship building, fostering loyalty and trust among clients while inspiring staff to achieve their full potential. Detail-oriented financial professional with several years of industry experience.

Overview

16
16
years of professional experience

Work History

Loan Officer

Flagstar Bank
Sun City, AZ
12.2023 - 04.2025
  • Advised clients on suitable mortgage options and terms.
  • Collaborated with underwriters to ensure compliance with regulations.
  • Reviewed financial documents for accuracy and completeness.
  • Facilitated communication between clients and financial institutions.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Developed and maintained relationships with potential customers to increase loan business.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Provided customer service support throughout the entire process from application through closing.

Assistant Branch Manager

Flagstar Bank
Sun City, AZ
02.2023 - 04.2025
  • Supervised daily branch operations and staff performance.
  • Assisted customers with account inquiries and transactions.
  • Conducted audits to ensure compliance with regulatory requirements.
  • Developed strong relationships with clients to foster loyalty and trust.
  • Resolved customer issues effectively in order to maintain strong customer relationships.
  • Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
  • Supervised branch team, providing management with performance assessment suggestions.
  • Provided bank leadership in absence of branch manager.
  • Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
  • Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
  • Networked within communities to identify and capitalize on business opportunities.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.

Traveling Branch Operations Supervisor

Flagstar Bank
, AZ
12.2019 - 02.2023
  • Coordinated and supervised daily branch operations, including staffing, customer service, sales, and administrative support.
  • Collaborated with other departments to resolve customer complaints quickly and efficiently.
  • Interacted with customers on a daily basis to provide assistance with account inquiries or other banking needs.
  • Participated in community outreach events to promote the bank's brand image.
  • Managed cash flow on a daily basis by preparing deposit summaries and reconciling cash balances.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Planned work schedules to maintain adequate staffing levels.
  • Verified cash by balancing cash drawers and maintaining cash count records.

Branch Operations Supervisor

Flagstar Bank
Surprise, AZ
09.2009 - 12.2019
  • Oversaw daily branch operations and ensured compliance with banking regulations.
  • Reviewed customer account information for accuracy and completeness.
  • Provided guidance on best practices for handling difficult customers or situations.
  • Managed inventory levels of cash, supplies, and other resources.
  • Performed routine audits of branch operations to identify areas for improvement.
  • Ensured compliance with banking regulations and policies.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Verified cash by balancing cash drawers and maintaining cash count records.

Education

High School Diploma -

Dysart High School
El Mirage, AZ
05-2006

Glendale Community College
Glendale, AZ

Skills

  • Branch operations
  • Regulatory compliance
  • Customer service
  • Performance management
  • Cash management
  • Relationship management
  • Staff training
  • Team building
  • Operational efficiency
  • Client relationship management
  • Coaching and mentoring
  • Strong interpersonal skills
  • Excellent communication skills
  • Relationship building and management
  • Friendly

Timeline

Loan Officer

Flagstar Bank
12.2023 - 04.2025

Assistant Branch Manager

Flagstar Bank
02.2023 - 04.2025

Traveling Branch Operations Supervisor

Flagstar Bank
12.2019 - 02.2023

Branch Operations Supervisor

Flagstar Bank
09.2009 - 12.2019

High School Diploma -

Dysart High School

Glendale Community College

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