Zion Simmons
Cleveland
Summary
Client-focused consultant with comprehensive experience in client relationship management, problem-solving, and strategic advisory. Skilled in identifying client needs, delivering tailored solutions, and fostering team collaboration to drive results. Highly adaptable, dependable, and effective in dynamic environments. Strong communicator with expertise in project management, negotiation, and client satisfaction.
Overview
8
8
years of professional experience
Work History
Branch Banking Client Consultant I
Flagstar Bank
01.2024 - Current
- Delivered exceptional client support through effective communication and problem-solving skills.
- Assisted clients in navigating financial products and services to meet their needs.
- Maintained accurate records of client interactions, supporting data-driven decision-making processes.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Analyzed client feedback to identify areas for service improvement and enhanced client satisfaction.
Front End Cordinator
Giant Eagle
06.2018 - 02.2023
- Coordinated front-end operations to enhance customer service and streamline checkout processes.
- Trained and mentored new staff on company procedures and customer interaction techniques.
- Collaborated with cross-functional teams to execute promotional events, boosting customer engagement.
- Developed training materials to enhance team efficiency and ensure consistent service standards.
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
Education
Associate of Arts - Journalism
Cuyahoga Community College
Cleveland, Ohio, OH06-2023
High School Diploma -
Brush High School
Cleveland, OH05-2017
Skills
- Relationship management
- Customer support
- Outbound calling
- Client relations
- Complaint handling
- Client support
- Customer education
- Attention to detail
- Multitasking
Languages
English
Native or Bilingual
Japanese
Limited Working
Timeline
Branch Banking Client Consultant I
Flagstar Bank
01.2024 - Current
Front End Cordinator
Giant Eagle
06.2018 - 02.2023
Associate of Arts - Journalism
Cuyahoga Community College
High School Diploma -
Brush High School