Iyonna Curtiss
Flushing,NY
Summary
Proven track record in relationship management and cash handling, demonstrated at Flagstar Bank and Western Beef supermarket, where I spearheaded strategies that significantly boosted client retention and referrals. As an expert in Microsoft Dynamics 365, I excel in team collaboration and ensure high levels of customer satisfaction. My approach combines patience, empathy, and a strong work ethic, driving successful outcomes and sales growth. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. I am skilled in building strong relationships with clients and providing quality service.
Overview
4
4
years of professional experience
Work History
Banking Client Consultant
Flagstar Bank
08.2024 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Collaborated with cross-functional teams to develop comprehensive strategies for clients, leading to successful project outcomes.
- Fostered a positive work environment within the team, promoting open communication and encouraging collaboration towards shared goals.
- Applied and designed unique solutions using available resources to address client needs.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Maintained and balanced Vault records.
Cashier Manager
Western Beef Supermarket
06.2023 - 01.2024
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.
- Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
- Performed minor repairs or made adjustments to slot machines, resolving machine tilts and coin jams.
- Approved regular payroll submissions for employees.
Cashier
Western Beef Supermarket
09.2020 - 06.2023
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
Associate of Arts - Business Administration
Borough of Manhattan Community College
New York, NY05-2025
High School Diploma -
Hillcrest Highschool
Jamaica, NY06-2022
Skills
- Relationship management
- Customer support
- Call center experience
- Outbound calling
- File management
- Customer assistance
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Money handling
- Reliability and punctuality
- Cash handling and management
- Cash register operation
- Sales development
- Microsoft teams
- Microsoft dynamics 365
- Microsoft forms
Timeline
Banking Client Consultant
Flagstar Bank
08.2024 - Current
Cashier Manager
Western Beef Supermarket
06.2023 - 01.2024
Cashier
Western Beef Supermarket
09.2020 - 06.2023
Associate of Arts - Business Administration
Borough of Manhattan Community College
High School Diploma -
Hillcrest Highschool
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