Michael Bowser
West Orange,NJ
Summary
Dynamic Banking Client Consultant with Flagstar Bank, adept at relationship management and client support. Successfully developed tailored financial solutions, enhancing client satisfaction and retention. Proven ability to analyze accounts for improvement opportunities and streamline processes, resulting in a more efficient client experience. Strong communicator with a focus on achieving results.
Overview
4
4
years of professional experience
Work History
Banking Client Consultant 1
Flagstar Bank
West Orange, NJ
07.2024 - Current
- Developed tailored financial solutions for clients to meet individual needs and objectives.
- Analyzed client accounts to identify opportunities for improvement and enhanced services.
- Collaborated with cross-functional teams to streamline processes and improve client experiences.
- Conducted regular training sessions for junior consultants on best practices and product offerings.
- A lot of money handling in a timely matter.
Optometric Technician
Bnc Eyecare Group
Montclair, NJ
12.2022 - 05.2024
- Performed preliminary eye exams to ensure patient comfort and accurate data collection.
- Operated diagnostic equipment, including visual field analyzers and autorefractors, for thorough assessments.
- Educated patients on proper contact lens care and eyewear options to enhance overall experience.
- Maintained organized records of patient information and exam results for efficient follow-up.
- Collaborated with optometrists to streamline office processes, improving workflow efficiency and patient throughput.
- Trained new staff on equipment usage and office protocols to uphold compliance standards.
- Implemented an inventory management system for clinical supplies, reducing waste and optimizing resources.
Front Desk Receptionist
Cambria Hotel
West Orange, NJ
05.2022 - 12.2022
- Greeted and checked in guests to create a welcoming atmosphere.
- Managed phone inquiries, delivering prompt and accurate information.
- Assisted with reservation processes utilizing property management software.
- Coordinated with housekeeping to guarantee room readiness for arrivals.
Education
High School Diploma -
Orange High School
Orange, NJ06.2018
Skills
- Relationship management
- Customer support
- Call center experience
- Outbound calling
- Client relations
- Complaint handling
- Follow-up skills
- Client support
- Sales strategies
- Order processing
- Customer education
- Account management
Timeline
Banking Client Consultant 1
Flagstar Bank
07.2024 - Current
Optometric Technician
Bnc Eyecare Group
12.2022 - 05.2024
Front Desk Receptionist
Cambria Hotel
05.2022 - 12.2022
High School Diploma -
Orange High School