Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Angela Jeffrey

Jerome,MI

Summary

Results-driven professional with extensive experience in branch management and sales leadership. Known for building strong client relationships and implementing customer service excellence. Focused on leveraging operational expertise to drive revenue growth and enhance client loyalty.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Branch Leader, VP

Flagstar Bank
Brooklyn, MI
02.2001 - 09.2025
  • Led daily operations ensuring smooth branch workflow and customer satisfaction.
  • Assisted customers with inquiries, providing accurate product information.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.
  • Managed daily operational activities such as opening and closing procedures, cash handling, security protocols.
  • Provided leadership to all staff members in the branch, including coaching, mentoring and training.
  • Reviewed employee performance evaluations on a regular basis and provided feedback accordingly.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Grew business banking relationships through proactive outreach.
  • Implemented customer service excellence standards to enhance client satisfaction and loyalty.
  • Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
  • Drove revenue by cultivating successful client relations.

General Production Laborer

Quincy Products
Quincy, MI
05.1992 - 02.2001
  • Operated machinery for assembling products efficiently and safely.
  • Loaded and unloaded materials from trucks, ensuring proper handling procedures.
  • Followed standard operating procedures to maintain consistency in production tasks.
  • Performed physical activities such as lifting heavy objects and bending regularly throughout shift.

Teller

Century Bank & Trust
Coldwater, MI
04.1990 - 05.1992
  • Processed customer transactions efficiently and accurately.
  • Maintained cash drawer and balanced daily transactions.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced cash drawers on a daily basis.
  • Maintained confidentiality of all customer records and information according to company policies.

Education

High School Diploma -

Quincy High School
Quincy, MI
05-1991

Skills

  • Branch management
  • Operational oversight
  • Team leadership
  • Problem solving
  • Sales leadership
  • Relationship building
  • Decision-making
  • Upselling and cross selling
  • Client acquisition
  • Regulatory compliance
  • Sales management
  • Banking
  • Customer service

Excels in team leadership

Certification

  • Certified Lender, NMLS 1195135
  • Notary Public
  • Medallion Signature Guarantee

Accomplishments

  • Branch Manager of the Year 2004 & 2006 (ISB Division)
  • Regional Sales Manager of the Year 2009
  • Area Manager of the Year 2015

References

References available upon request.

Timeline

Branch Leader, VP

Flagstar Bank
02.2001 - 09.2025

General Production Laborer

Quincy Products
05.1992 - 02.2001

Teller

Century Bank & Trust
04.1990 - 05.1992

High School Diploma -

Quincy High School

Similar Profiles

CREATE PROFILE
Angela Jeffrey
Want your own profile? Build for free at Resume-Now.com