Alexandria Green
Truist Bank
Greenwood,FL
14
years of professional experience
Dedicated Banker well-versed in setting up new customer accounts, following security protocols and 8 years of cash handling and customer service experience. Well-organized with strong relationship-building, time management and high levels of contributing to goals on a quarterly basis. I am more than ready to bring 10 years' experience in related roles to a dynamic position at SunTrust Bank Now Truist
Diligent Branch Leader with proven background in leading branch operations. Successfully managed teams to achieve organizational goals and improve service delivery. Demonstrated analytical thinking and strong problem-solving abilities.
Work History
Branch Leader II
4 Years 7 Months- Led branch operations to deliver consistent client service and strengthen team accountability.
- Resolved escalated client issues while protecting relationships and service quality.
- Coached associates on sales behaviors, service standards, and banking product knowledge.
- Monitored compliance with bank policies, audit requirements, and risk controls.
- Supported business development through referrals, community engagement, and relationship building.
- Trained team members on system usage, procedures, and operational consistency.
- Established strong relationships with clients to foster trust, loyalty, and long-term business partnerships.
- Mentored employees toward professional development by creating tailored career plans based on individual goals aligned with organizational objectives.
Senior Relationship Banker
2 Years 6 Months- Cultivated a success-driven culture that recognized and rewarded high performance and sales achievements.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Managed customer referrals to help financial services team members capitalize on sales changes.
- Developed culture of success rewarding performance, productivity and sales results.
- Made continuous business adjustments to improve branch operations.
- Completed thorough and accurate documentation for money movements, deposits or withdrawals.
- Facilitated customer referrals to enable financial services team to leverage sales opportunities.
Universal Banker
1 Year 1 Month- As a universal banker my role here at SunTrust has become a bigger part of the picture.
- I am responsible for making a percentage of the bank's profit.
- In the role of a banker, I am responsible for Engaged with clients through phone calls to enhance their financial knowledge. that collect financial growth to the client.
- By that system we Monitored client accounts to ensure effective financial growth strategies. and monitor what helps the client gain financial growth.
- Supported the teller line with transaction processing and provided product knowledge training to enhance referrals.
- As a platform banker I advanced and have grown so much within the company.
- My growth does not stop here; there is always room for growth.
Teller 2
1 Year 11 Months- Answered client questions in person and over the phone, processed deposits and loan payments, recorded night and mail deposits, issued savings withdrawals, and provided information on client offers.
- I have recently taken up Pursued ATM process training to ensure proper maintenance and customer service. to become sole custodian for the ATM.
- In the last year I have also gotten the Participated in platform tasks to enhance skills and knowledge in banking services. of the platform side.
- In doing that, I have become interested in advancing to the platform.
Cashier/Customer Service
3 Years 4 Months- As a cashier/customer service representative I was responsible for fast and accurate checkout along with money management to begin training in customer service supervisor.
- Showed commitment to quality work, fostering a positive environment among colleagues. was outstanding I was very prideful in my place within the company so they trained me to become part of layaway as well as in store pickup.
- During my time there I worked my way up from sales associate due to my leadership skills, time management skills and finally my welcoming personality to back up supervisor in training.
Education
High School Diploma - General Studies
Associate of Science - Business
Skills
Branch management
Financial process knowledge
Debt and credit management
Customer service-oriented
Client relations
Performance coaching
Talent development
Team leadership
Leadership
Resourcefulness
Effective communication
Problem Assessment
Excellent work ethic
Teller background
Customer service
Interpersonal Skills
Timeline
Branch Leader II
Truist Bank
04.2022 - CurrentRead More
Senior Relationship Banker
SunTrust Bank Now Truist
10.2019 - 04.2022Read More
Universal Banker
SunTrust
09.2018 - 10.2019Read More
Teller 2
SunTrust
10.2016 - 09.2018Read More
Cashier/Customer Service
Walmart
04.2013 - 08.2016Read More
Marianna High School
High School Diploma from General Studies
Read More
Gulf Coast Community College
Associate of Science from Business
Read More
Recognition
I have been recognized by the company SunTrust Bank Now Trusit as Top Preformer for the years 2020 and 2021