CHARLES LEE ADDISON JR
GARNER,NC
Summary
Consummate professional manager with over 27 years of experience specializing in Financial business management, retailing turnarounds, associate training and development, efficiency systems development, and products and services introduction in high pressure, independent, and changing environments yielding positive outcomes.
Overview
26
26
years of professional experience
Work History
Branch Leader II
TRUIST FINANCIAL
01.2017 - 08.2024
- Responsible for the overall success of the branch through a balanced approach by leveraging compliance requirements, effectively scheduling the store team, coaching and developing all team members, consistently addressing team/performance issues, and holding team members accountable for the delivery of exceptional customer service, performance expectations, and operational integrity
- -DISTINGUISH LEVEL PERFORMER
- -MANAGED 150 MILLION DOLLAR BOOK OF BUSINESS
- -99% SATISFACTION INDEX
- -105% P&L NOP
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Established and built customer relationships through targeted outreach and initiatives.
- Grew business banking relationships through proactive outreach.
STORE MANAGER 2
WELLS FARGO BANK, N.A.
01.2012 - 01.2016
- Responsible for the overall success of the store through a balanced approach by leveraging compliance requirements, effectively scheduling the store team, coaching and developing all team members, consistently addressing team/performance issues, and holding team members accountable for the delivery of exceptional customer service, performance expectations, and operational integrity
Customer Solutions Manager, Customer Experience Manager, Sales Manager
Best Buy Stores Inc.
01.1999 - 01.2011
- Trained and managed #1 ranked emerging technology team in the company in $65-million-dollar store
- Coordinated and implanted inaugural venture with Duke University DCSSA and AT&T for record branch performance @ 225% above elevated goal
- Turned 3-yr red $50 million and 4-yr red $40 million stores into the black with 115% and 120% NOP
- Created partnership with Wal-Mart Stores Inc
- To integrated Wells Fargo into the new employee orientation process
- Successfully trained and developed over 30 employees promoted into management over 3 districts
- Launched Geek Squad Corporate flagship store in Cary NC
- Conceptualized and project managed the first Safe Place designated store in the entire company increasing market share by 19%
- Launched North Carolina Bollywood Diversity Initiative and Chaired the cooperative initiative increasing demographic penetration by 12%
- Resided as District 68 B.E.N Chairman and oversaw chapter re-launch with the Magic Johnson Foundation
Education
Bachelor of Science - Marketing Management
South Carolina State University
Orangeburg, SC06-1995
Skills
- Retail Management
- Bank Management
- Strategic Planning
- Training and Development
- Quality Standards
- Community Development
- Commercial lending
Timeline
Branch Leader II
TRUIST FINANCIAL
01.2017 - 08.2024
STORE MANAGER 2
WELLS FARGO BANK, N.A.
01.2012 - 01.2016
Customer Solutions Manager, Customer Experience Manager, Sales Manager
Best Buy Stores Inc.
01.1999 - 01.2011
Bachelor of Science - Marketing Management
South Carolina State University
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