Lauren Conway, CFP®
Summary
Dedicated leader with demonstrated success in leading and developing associates while simultaneously growing the business and protecting Fidelity and its clients from regulatory, financial, and reputation risk.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Leader II
Fidelity Investments
Garden City, New York
07.2023 - Current
- Responsible for performance management, coaching, and development of a team of 40 wealth support and advisors
- Accountable to ensure compliance with regulatory requirements through periodic reviews and audits
- Responsible for hiring and maintaining top talent to grow the footprint in the local territory
- Facilitated group coaching sessions and provided individual coaching support to enhance client experiences and outcomes
- Facilitated team building activities and workshops to improve communication, collaboration and productivity to build culture of trust
- Actively mentoring aspiring associates and leaders in NY Metro Market and outside
Assistant Branch Leader
Fidelity Investments
Garden City, New York
10.2021 - 07.2023
- Assisted Branch Leader in maintaining policies and procedures to protect Fidelity from regulatory and compliance risk
- Observed and learned leadership principles, hiring practices, data analysis and coaching strategies
- Coached and supported our associates to provide a world class client experience
- Developed and grew associate talent and skills to deliver on the firms mission to help more people
Planning Consultant
Fidelity Investments
Garden City, New York
01.2020 - 10.2021
- Acted as an extension of advisor / wealth support for two established books of business
- Provided thorough and holistic financial planning for clients by leveraging our planning and guidance tools to address asset allocation and income planning
- Actively engaged book clients to deepen relationships to become primary advisor and identified customers to turn to clients
- Conducted appointments to co-create plans and implement plans with and without advisors
- Gained mastery knowledge of Salesforce as our client management platform
Relationship Manager
Fidelity Investments
Garden City, New York
09.2018 - 12.2019
- Served as an extension of my representatives to deepen client relationships by actively engaging current and prospective clients
- Responsible for setting appointments, outbound dials, and conducting client appointments
- Ranked #3 in north market, #18 nationally
- Organized sales focused appointments to gather information, identify sales opportunities and conduct preliminary planning through planning and guidance tool.
Financial Representative
Fidelity Investments
Huntington, New York
03.2017 - 09.2018
- Actively engaged customers to uncover new business opportunities and send leads to teams
- Served as operational support surrounding daily investor center transactions
- Acted as a liaison between clients and Fidelity to resolve simple to complex service issues
- Increased efficiencies for back office operations.
Senior Financial Management Associate
ERNST & YOUNG, PLLC
New York, New York
10.2016 - 03.2017
- Supported EY Partners as their trusted business advisor on engagement profitability for over 200 clients
- Aided client serving teams on budgeting, resource tracking, and increasing margin
- Created detailed budget to actual analysis to ensure accurate revenue recognition and optimal margin
- Performed daily inventory analysis and make recommendations to management concerning revenue recognition, cash flow, and internal compliance measures.
Financial Management Associate
ERNST & YOUNG, PLLC
New York, New York
02.2015 - 10.2016
- Financial advisory and collaborative support surrounding daily inventory management and staffing
- Analyzed budget to actuals, implementing efficient billing strategies and providing timely cash flow projections for client-related business through strategic approach and analysis.
Education
BBA - Marketing
Baruch College Zicklin School of Business
New York, NY2024
Skills
- Excellent communication and collaboration skills
- Strategic thinker
- Efficient and organized
- Financial Planning
- Coaching
Certification
- CFP,®
- Series 9, Series 10
- Series 7
- Series 63
- Life & Health Insurance
- Notary Public
Timeline
Branch Leader II
Fidelity Investments
07.2023 - Current
Assistant Branch Leader
Fidelity Investments
10.2021 - 07.2023
Planning Consultant
Fidelity Investments
01.2020 - 10.2021
Relationship Manager
Fidelity Investments
09.2018 - 12.2019
Financial Representative
Fidelity Investments
03.2017 - 09.2018
Senior Financial Management Associate
ERNST & YOUNG, PLLC
10.2016 - 03.2017
Financial Management Associate
ERNST & YOUNG, PLLC
02.2015 - 10.2016
BBA - Marketing
Baruch College Zicklin School of Business