Brittney Cash
Glen Allen,VA
Summary
Operations professional with experience managing project implementations, workforce systems, and user support in higher education and workforce development. Skilled in student information systems, customer relationship management systems, learning management systems, technology integration, and data reporting with a proven ability to improve efficiency, reduce costs, and support organizational goals. Experienced at working across teams to optimize processes. Currently pursuing Project Management Professional (PMP) certification to further enhance leadership expertise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Marketing & Operations Specialist
Community College Workforce Alliance (CCWA)
09.2023 - Current
- Lead all CCWA marketing initiatives, managing campaigns, digital engagement, production schedules, etc.
- Lead digital integrations and updates across websites, shared drives, and communication systems, ensuring system reliability and security.
- Spearheaded data-driven digital engagement improvements, increasing web traffic by 20%, email engagement by 52%, and engaged sessions by 10% in Q1 FY25.
- Audit and track fixed assets and IT systems; ensure accuracy of data for fiscal, grant, and compliance reporting.
- Train new employees on CCWA systems (WES, SIS, AdminTools, Canvas) and internal policies and procedures.
- Collaborate with internal stakeholders and external vendors to align system capabilities with organizational needs.
Operations Specialist
Community College Workforce Alliance (CCWA)
09.2021 - 09.2023
- Led operational improvements and served as the primary project manager for company-wide process enhancements and technology system enhancements, that saved $50,000 annually and streamlined workflows.
- Led the development of a new onboarding program, training employees on WES, SIS, AdminTools, etc., resulting in a 90% improvement in retention.
- Provided technical troubleshooting and system support for staff across CCWA’s IT platforms.
- Managed multiple projects to improve operational processes and system efficiencies.
- Developed and maintained organizational policies, procedures, and operational process improvements.
Program Support Technician – Apprenticeship, Manufacturing & Logistics, Constructions & Trades, and IT Programs
CCWA
03.2018 - 09.2021
- Registered students in WES, supported Canvas e-learning accounts, and managed compliance reporting for workforce grants.
- Streamlined post-learning support and IT processes to improve student success and enrollment efficiency.
- Served as the primary contact for business clients, managing contracts, registrations, and technical support.
- Oversaw FastForward (WCG) program registrations, exam proctoring for certifications, student billing (WES), procurement, course materials, and credential reporting through workforce IT systems (SIS).
Office Manager
FITT RVA
01.2016 - 01.2018
Corporate Office Manager
Silbar Security
01.2013 - 01.2015
Education
Bachelor of Science - Business Management, Marketing
Old Dominion University
NorfolkCertificate - Accounting
Reynolds Community College
Glen AllenSkills
- Education/Workforce Systems: WES, SIS, Canvas, PeopleSoft,AdminTools, Ad Astra
- CRM Platforms: Salesforce, Navigate
- Collaboration Tools: Microsoft Suite, Google Suite
- Web Conferencing: Zoom
- Procurement/Finance Systems: eVA, Chrome River
- Marketing & Content Tools: Canva, Adobe Pro Suite
Certification
- Project Management Professional (PMP) Certification (Anticipated Early 2026)
- Lean Six Sigma Yellow Belt, University of South Florida
- Certified Digital Marketing Professional (CDMP) Digital Marketing Institute x American Marketing Association
Timeline
Marketing & Operations Specialist
Community College Workforce Alliance (CCWA)
09.2023 - Current
Operations Specialist
Community College Workforce Alliance (CCWA)
09.2021 - 09.2023
Program Support Technician – Apprenticeship, Manufacturing & Logistics, Constructions & Trades, and IT Programs
CCWA
03.2018 - 09.2021
Office Manager
FITT RVA
01.2016 - 01.2018
Corporate Office Manager
Silbar Security
01.2013 - 01.2015
Bachelor of Science - Business Management, Marketing
Old Dominion University
Certificate - Accounting
Reynolds Community College
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