Brittney Clark
Federal Way,WA
Summary
Accomplished leader with a proven track record at Dicks Sporting Goods, adept in driving sales and enhancing customer satisfaction through effective team building and supervisory skills. Excelled in strategic planning at U-Haul, significantly improving profitability and operational excellence. Skilled in both retail operations and customer engagement, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager/ Apparel Lead
Dicks Sporting Goods
09.2018 - Current
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Coached sales associates in product specifications, sales incentives, and selling techniques, increasing customer satisfaction ratings.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
General Manager
U-Haul
04.2013 - 06.2018
- Managed budget implementations, employee reviews, training and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Ensured superior customer service by addressing customer concerns, by demonstrating empathy and resolving problems on the spot, increasing overall customer satisfaction ratings.
- Able to control delinquencies by telephone contact and letters on a scheduled basis including monthly invoices.
Janitorial Supervisor
Blondies Maintenance Cleaning
12.2011 - 02.2014
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
- Ensured timely completion of tasks by delegating responsibilities efficiently among team members based on individual abilities.
Education
GED -
Stadium High School
Tacoma, WASkills
- Leadership and team building
- Supervisory experience
- Customer service and engagement
- Retail operations
- Task delegation
- Training and development
- Problem-solving abilities
Timeline
Assistant Store Manager/ Apparel Lead
Dicks Sporting Goods
09.2018 - Current
General Manager
U-Haul
04.2013 - 06.2018
Janitorial Supervisor
Blondies Maintenance Cleaning
12.2011 - 02.2014
GED -
Stadium High School
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