Brittney Collins
Owasso,OK
Summary
Dedicated remote customer service specialist who is an organized and dependable candidate. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Consumer Protection Specialist
EchoStar
11.2017 - Current
- At Echostar, my primary mission is stopping cellular account takeovers and mobile identity fraud before they hit the network. I use security systems such as LexisNexis and IDverse, to seamlessly verify user identities and block automated or socially engineered fraud.
- Prior to that role, I provided exceptional customer service and technical support to Dish Network customers, resolving issues related to satellite service, equipment and billing.
Advanced Technical Support Representative
AT&T
10.2010 - 02.2016
- Provided exceptional customer service and technical support for mobile devices, insuring a positive customer experience.
- Demonstrated a positive attitude and commitment to providing outstanding customer service.
Education
Bachelor of Science in Criminal Justice Admin -
University of Phoenix
Tulsa, OKSkills
- Customer Satisfaction
- Technical Support
- Problem Solving
- Client Relationship Management
- Remote Communication
- Fraud Alerts
- Process Improvement
- Time Management
Timeline
Consumer Protection Specialist
EchoStar
11.2017 - Current
Advanced Technical Support Representative
AT&T
10.2010 - 02.2016
Bachelor of Science in Criminal Justice Admin -
University of Phoenix