Summary
Overview
Work History
Education
Skills
Timeline
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Brittney Crow

Erin,TN

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level DCS Case Manager 1 position. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Campground Host

Hidden Haven
03.2023 - Current
  • Demonstrates courteousness and displayed a helpful attitude to all visitors.
  • Performed certain administrative tasks, including basic recordkeeping and fee collection.
  • Process revenue and fee collection using company approved forms and procedures.
  • Maintained a good working relationship with fellow employees, governmental agency representatives, and the visiting public.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Enhanced campground cleanliness by regularly inspecting sites and addressing maintenance issues.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Improved camper check-in experience with an organized reservation system and friendly customer service.
  • Maintained a safe environment for campers through regular safety checks and hazard assessments.
  • Increased repeat visits by consistently delivering exceptional service and fostering a welcoming atmosphere.
  • Boosted visitor satisfaction by providing prompt assistance and resolving concerns efficiently.

Elderly Caregiver

Absolute Home Care
03.2022 - Current
  • Offered companionship and kindness to elderly patients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Provided transportation services for clients to attend medical appointments or engage in community activities safely.
  • Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.

Credit Coordinator/Cash Officer/Customer Service Representative

Lowes Home Improvment
02.2011 - 02.2013
  • Process credit applications for new customers and assist in setting credit limits based on company policy and customer risk.
  • Prepared credit application reports to present to management.
  • Promote credit promotions/deadlines via displays, flyers, emails to store employees and customers
  • Maintained accurate and up to date customer details and account records, make adjustments, handle queries and resolved problems for card holders
  • Cash office duties such as counting money, balancing tills, monitoring money flow, and work to solve discrepancies
  • Store cash in a safe that is kept locked and secured, retrieve and dispense cash to and from registers, coordinate daily delivery and/ or deposits of cash through armored vehicles.

Cashier, Shipment Receiver/Overnight Stocker,

Old Navy
08.2003 - 08.2010

Education

Bachelor of Science - Biology

Austin Peay State University
Clarksville, TN
12.2012

Skills

  • Customer Service
  • Relationship Building
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Conflict Resolution
  • Multitasking ability
  • Computer Skills
  • Active Listening
  • Effective Communication
  • Decision-Making

Timeline

Campground Host

Hidden Haven
03.2023 - Current

Elderly Caregiver

Absolute Home Care
03.2022 - Current

Credit Coordinator/Cash Officer/Customer Service Representative

Lowes Home Improvment
02.2011 - 02.2013

Cashier, Shipment Receiver/Overnight Stocker,

Old Navy
08.2003 - 08.2010

Bachelor of Science - Biology

Austin Peay State University

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Brittney Crow