Maria Baxin
Newton,IA
Summary
Dynamic professional with extensive experience in customer service and reservation management at Koa Campgrounds. Proven ability to enhance guest satisfaction through effective conflict resolution and relationship building. Skilled in multitasking and maintaining organized operations, ensuring seamless experiences for visitors while upholding high standards of cleanliness and safety.
Developed strong organizational and customer service skills in campground environment. Skilled in managing multiple tasks, resolving conflicts, and maintaining positive atmosphere. Transitioning to new field with focus on applying effective communication and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Campground Host
Koa Campgrounds
Newton, IA
08.2024 - Current
- Managed daily operations of campground, ensuring cleanliness and organization of facilities.
- Assisted visitors with inquiries, providing exceptional customer service and support.
- Coordinated maintenance tasks, collaborating with park staff for timely repairs and upkeep.
- Conducted safety inspections of campground areas, identifying hazards and ensuring compliance.
- Maintained accurate records of campsite occupancy and reservations through digital management systems.
- Educated campers on campground rules and regulations, promoting adherence to policies for the benefit of all guests.
- Improved camper check-in experience with an organized reservation system and friendly customer service.
- Provided accurate information regarding local attractions, assisting campers in making informed decisions about their visit.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Wedding Assistant
Alta House Event Center
Newton, IA
08.2024 - Current
- Assisted in coordinating wedding logistics, ensuring seamless execution of ceremonies and receptions.
- Collaborated with vendors to secure services and materials for events, maintaining strong professional relationships.
- Supported event setup and breakdown, optimizing workflow and enhancing overall efficiency during events.
- Managed timelines and schedules, ensuring all tasks were completed punctually to meet client expectations.
- Provided on-site support during events, addressing any issues promptly to maintain a positive experience for clients.
- Assisted in designing personalized wedding themes and décor concepts for each couple, reflecting their unique preferences and tastes.
Crew Member
McDonald's
Newton, IA
08.2022 - 04.2024
- Provided excellent customer service by greeting customers and addressing inquiries promptly.
- Operated cash register efficiently, handling transactions and maintaining accurate cash balance.
- Assisted in food preparation, ensuring compliance with safety and hygiene standards.
- Collaborated with team members to maintain clean and organized workspace during shifts.
- Supported inventory management by restocking supplies and reporting shortages to supervisors.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Newton Senior High School
Newton, IASkills
- Reservation management
- Customer service
- Guest services
- Relationship building
- Conflict resolution
- Teamwork
- Problem-solving
- Front office operations
- Multitasking ability
- Reliability
- Customer satisfaction
- Computer skills
Timeline
Campground Host
Koa Campgrounds
08.2024 - Current
Wedding Assistant
Alta House Event Center
08.2024 - Current
Crew Member
McDonald's
08.2022 - 04.2024
High School Diploma -
Newton Senior High School