Brittney Cruz
Lansing,MI
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Restaurant Manager
One North Kitchen & Bar
Lansing, MI
02.2021 - Current
- Oversaw daily restaurant operations, ensuring efficiency, consistency and high customer satisfaction in both service and food.
- Managed staff schedules of 30 employees, optimizing labor costs while maintaining service quality.
- Implemented training programs for new employees, enhancing team performance and retention.
- Carefully interviewed, selected, trained and supervised staff
- Analyzed sales data to identify trends, driving menu adjustments and promotional efforts.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Reduced staff turnover rate with effective leadership, open communication, and on going training
Point of Sale Manager
One North Kitchen and Bar
Lansing
10.2023 - Current
- Oversaw daily operations of POS systems for 3 stores, ensuring optimal functionality and user satisfaction.
- Implemented process improvements that enhanced transaction speed and accuracy.
- Trained staff on effective use of point-of-sale software and customer service techniques.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Led troubleshooting efforts for technical issues.
Restaurant Manager
Champps Kitchen and Bar
Lansing, MI
01.2019 - 02.2021
- Maintained inventory levels and supplier relationships, ensuring timely stock replenishment.
- Managed staff schedules of 3 departments; bar, servers and hosts, 50 employees, optimizing labor costs while maintaining service quality.
- Enforced health and safety standards, fostering a safe dining environment for guests and staff.
- Correctly calculated and maintained inventory levels and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations.
Event Coordinator
Champps Kitchen and Bar
Lansing, MI
06.2017 - 01.2019
- Coordinated logistics for events for groups of 10-150guests, ensuring seamless execution and guest satisfaction.
- Managed event budgets, optimizing resources while adhering to financial constraints.
- Oversaw setup and breakdown of events, ensuring compliance with safety regulations.
- Collaborated with marketing team to promote events through various channels effectively.
- Analyzed event feedback to identify areas for improvement in future planning efforts.
- Led strategic planning sessions to innovate new event concepts and enhance guest experiences.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Coordinated schedules and timelines for events.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Cold calling to books events and corporate parties
- Managed approximately 40 incoming/ outgoing calls and emails per day from guests
Secretary
Mid Michigan Academy of Martial Arts
4792 Marsh Rd, Okemos, MI 48864
06.2014 - 06.2017
- Maintained accurate records for over 300 students enrollment and attendance.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Communication between instructors, students, and parents to enhance engagement.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
Head Hostess/Crew Trainer
Champps Kitchen and Bar
Lansing, MI
11.2010 - 06.2017
- Supervised front-of-house operations to ensure seamless guest experiences.
- Trained over 200 new staff and mentored on staff on customer service protocols to ensure consistent service quality and adherence to restaurant policies.
- Managed reservation systems to optimize table turnover and seating efficiency.
- Collaborated with management to develop strategies for enhancing guest satisfaction.
- Implemented process improvements that reduced wait times during peak hours.
- Coordinated special events, ensuring all details met high standards of execution.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
Education
High School Diploma -
Eastern High School
Lansing05.2012
Lansing Community College
Lansing, MISkills
- Store operations
- Team management
- Employee scheduling
- POS software
- Sales analysis
- Customer service
- Workplace safety enforcement
- Cash handling
- Customer service management
- Staff training and development
- Complaint resolution
- Adaptable
Certification
ServSafe Food Manager Certified 2024
ServSafe Allergens Certified 2025
ServSafe Alcohol Certified2024
American Hotel & Lodging Association Certified Hospitality Supervisor 2024
Timeline
Point of Sale Manager
One North Kitchen and Bar
10.2023 - Current
Restaurant Manager
One North Kitchen & Bar
02.2021 - Current
Restaurant Manager
Champps Kitchen and Bar
01.2019 - 02.2021
Event Coordinator
Champps Kitchen and Bar
06.2017 - 01.2019
Secretary
Mid Michigan Academy of Martial Arts
06.2014 - 06.2017
Head Hostess/Crew Trainer
Champps Kitchen and Bar
11.2010 - 06.2017
High School Diploma -
Eastern High School
Lansing Community College