Brittney Dallas
Orlando,FL
Summary
Highly motivated Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Home Health Aide
Central Florida Group Homes
Orlando, FL
03.2023 - Current
- Assisting clients with personal hygiene, ambulation, and exercise, eating, dressing, shaving, physical transfer, and other duties as assigned.
- Administered medications in accordance with doctor's instructions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Customer Support Specialist
Truist Bank
Orlando, FL
02.2021 - 03.2022
- Served customer account and technical needs across 100+ daily calls, consistently meeting productivity and quality targets.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Follow daily set schedule that will require having efficient time management skills as well as careful attention to detail.
- Updated and maintained customer information, documents and records.
Customer Support Representative
Adcomm Inc
Longwood, FL
06.2019 - 07.2020
- Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
- Performed exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Connected with customers to address questions and resolve issues through phone and email.
- Drove retention and growth among valued customers by understanding their needs and pain points by assisting them track their lost/ misplaced orders.
Call Center Representative
Opinion Access
Orlando, FL
02.2018 - 03.2019
- Conduct surveys on phone – asking people their opinions about customer satisfaction, new products and services, social behavior and political issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Collected and entered given data.
Education
Associate of Science - Medical Billing And Coding
Florida Technical College
Orlando, FL08.2023
Skills
- Medical Charting
- Sanitizing Surfaces
- Special Needs Care
- High Blood Pressure Management
- Safety Behaviors
- ADL Support
- Housekeeping
- Order Fulfillment
- Microsoft Word
- Technical Troubleshooting
- Time Management
- Update Databases
Timeline
Home Health Aide
Central Florida Group Homes
03.2023 - Current
Customer Support Specialist
Truist Bank
02.2021 - 03.2022
Customer Support Representative
Adcomm Inc
06.2019 - 07.2020
Call Center Representative
Opinion Access
02.2018 - 03.2019
Associate of Science - Medical Billing And Coding
Florida Technical College