Brittney Denham
Pensacola,FL
Summary
I've been in customer service for 15+ years, I love working with people. I worked with H&R block as a tax prep agent for 2 years until Covid hit and I moved. I worked in a call center for many years with answering the phone for billing, tech support and any equipment questions they had.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Income Tax Preparer
H&r Block Tax Svc
Amory, MS
09.2018 - 04.2020
- Completed and filed returns with tax departments at local, state and federal levels.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
Call Center Representative
Sitel/WoW Cable
Hamilton, AL
08.2008 - 09.2013
- Billing question, Taking payments, Resolving Equipment Issues, and Tech Support.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered average of 60/100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Call Center Representative
Sitel/Dell Computers
Hamilton, AL
09.2000 - 08.2008
- Assisted customers with sales and Tech support
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
High School Diploma -
Amory High School
Amory, MS05.2003
Skills
- Tax Code Knowledge
- Critical Thinking
- Client Invoicing
- Tax Computation
- Tax Preparation
- Billing
- Tech Support
- Customer Service 15 years
- Computer Skills 15 years
Accomplishments
- Worked with clients to prepare individual tax, gift tax and estate tax returns.
- Telephone Service - Professionally processed 60+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Certified Tax Prep, H&R Block - 2018-2021
- Certified Tech Support, Dell and WoW Cable 2000-2013
I've had my tax prep certification and tech support certification
I had to go through classes for both, pass test to get certified
Timeline
Income Tax Preparer
H&r Block Tax Svc
09.2018 - 04.2020
Call Center Representative
Sitel/WoW Cable
08.2008 - 09.2013
Call Center Representative
Sitel/Dell Computers
09.2000 - 08.2008
High School Diploma -
Amory High School
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