Brittney Derting
Clarkston ,WA
Summary
Trustworthy and reliable with supervision and managerial experience. Creative, spunky and energetic. Ability to provide attentive service to each customer while leading a team of bartenders. Expertise in free pouring, blending techniques and preparing drinks true to recipe. Computer literate, positive attitude and sound communication skills.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Server/bartender
Roosters
Clarkston, WA
10.2022 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Head Bartender
the lost roo
Seaview, WA
11.2020 - 09.2022
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Managed up to 20 customers per shift while simultaneously assisting 4 restaurant servers.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
Server
chowderstop
Long Beach, WA
07.2020 - 11.2020
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Sent orders to kitchen staff by using the square.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Provided items requested by customers, including sauces and drink refills.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Entered customer food orders into computer system.
Restaurant Bar Manager
pickled fish
Long Beach, WA
11.2017 - 07.2020
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
- Restocked beer and liquor on regular schedule and after special events.
- Maintained current knowledge of all bar and menu options to prepare specialty or routine drink orders and provide appropriate food recommendations for guests.
- Improved daily business operations by effectively training 4 bar staff members and 15 servers on best practices and bar protocols.
- Kept detailed inventories of bar supplies and stocked work areas.
- Maintained facility compliance with health codes, sanitation requirements and license regulations while streamlining productivity initiatives to comply with restaurant protocols.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Created signature beverages to increase overall revenue and patron loyalty.
- Resolved escalated customer complaints quickly to maximize satisfaction and bar loyalty.
- Provided quality control when creating house-made infusions, daily juice and preparations to eliminate downtime and maximize revenue.
- Monitored patrons to keep alcohol consumption at designated levels.
- Supported servers by preparing specialty drinks for patrons in dining area.
- Collected food, wine and appetizer orders from patrons.
- Poured wine, beer and spirits for dining room patrons.
- Maximized employee morale and corrected performance issues in accordance with established standards.
- Worked with management to plan and implement special events to boost customer numbers and profits.
Server
pickled fish
Long Beach, WA
05.2017 - 11.2018
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Operated POS terminals to input orders, split bills and calculate totals.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Sent orders to kitchen staff by POS.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Provided items requested by customers, including sauces and drink refills.
- Entered customer food orders into computer system.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Reviewed identification for patrons before serving alcoholic drinks.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Front Desk Receptionist
Adrift Hotel
Long Beach, WA
03.2015 - 12.2016
- Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to inquiries and room requests made online, by phone or email.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Greeted customers, answered general questions and directed to appropriate locations.
Assistant Manager
Tomato Brothers
Clarkston, WA
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Oversaw daily operations to maintain store cleanliness and organization.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Skills
- Blending techniques
- Garnish preparation
- Measurement accuracy
- Reconciling cash drawers
- Sanitation
- Knowledge of spirits
- Sharp memory
- Accommodating diverse clientele
- Maintaining glassware stock
- Health codes compliance
- Safe serving knowledge
- Alcohol ordering
- Anticipating guest needs
- Outstanding customer service
- Beer, wine and soju cocktails
- Cocktail list development
- Service-oriented mindset
- Maintaining a clean bar
- Balancing the cash register
- Excellent judgment
- Outgoing personality
- Cash and credit transactions
- Employee training
- Extensive beer knowledge
- Able to stand 12 hours
Timeline
Assistant Manager
Tomato Brothers
09.2024 - Current
Server/bartender
Roosters
10.2022 - 01.2024
Head Bartender
the lost roo
11.2020 - 09.2022
Server
chowderstop
07.2020 - 11.2020
Restaurant Bar Manager
pickled fish
11.2017 - 07.2020
Server
pickled fish
05.2017 - 11.2018
Front Desk Receptionist
Adrift Hotel
03.2015 - 12.2016