Angela DiMirco
The Bronx,NY
Summary
Dependable Bartender, successful with providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Applebee's Grill + Bar
1010 Mallwalk Yonkers, NY 10704
02.2020 - Current
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
Customer Service Cashier
Delite Bakery
773 Yonkers Avenue
06.2017 - 02.2020
- Maintained clean and organized workspace to reduce cross-contamination and adhere to safety standards.
- Ensured product freshness for customer satisfaction by following strict storage guidelines and procedures.
- Collaborated with baking team to ensure timely production of cakes and pastries for consistent order fulfillment.
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Attended to customers by taking orders, boxing baked goods and operating cash register to take payments.
Education
High School Diploma -
Lincoln High School
Yonkers, NY06.2020
Skills
- Customer Service Expertise
- Bussing and Serving
- Organizational Skills
- Attention to Detail
- Liquor, Beer, and Wine Knowledge
- Blending Techniques
- Multitasking Capabilities
- Menu Memorization
- New Hire Training
- Classic Cocktails
Timeline
Server/Bartender
Applebee's Grill + Bar
02.2020 - Current
Customer Service Cashier
Delite Bakery
06.2017 - 02.2020
High School Diploma -
Lincoln High School