Brittney Detty
North Platte,NE
Summary
Offering collaborative and client-focused approach to relationship management with desire to learn and grow in a supportive environment. Brings fundamental understanding of client engagement and effective communication skills. Has a diverse background in the banking industry from teller to now Relationship Associate. Works well with others and able to help meet customer needs in a timely and efficient manner. Ready to use and develop interpersonal and organizational skills to grow and develop as needed.
Overview
9
9
years of professional experience
Work History
Relationship Associate
FNBO
North Platte, NE
04.2021 - Current
- Strengthened client relationships by consistently providing exceptional service and support.
- Assisted in the onboarding process for new customers, streamlining communication and documentation procedures.
- Helped Relationship Managers manage their loan portfolios and ensuring their clients needs were met.
- Opened accounts, renew loans, and ensure that all financial paperwork was received and loans were moved from start to finish smoothly.
PERSONAL BANKER
BANK OF THE WEST
North Platte, NE
06.2019 - 04.2021
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Relationship Banker
Adams Bank & Trust
North Platte, NE
04.2016 - 06.2019
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Education
Associate of Science -
Mid-Plains Community College
North Platte, NE01.2015
High School Diploma -
Brady High School
Brady, NE01.2013
Skills
- Customer service
- Time management
- Attention to detail
- Customer relationships
- Written and verbal communication
- Cash handling
- Relationship building and management
- Banking
- Customer relationship management
- Client engagement
- Financial services
- Loans
- Customer portfolio management
- Team collaboration
- Adaptability and flexibility
Additional Information
Self motivated, Hard working, Dependable, Friendly, Determined, Responsible, Assertive, Helpful, Quick learner, Leadership abilities
Hobbies and Interests
- Family time
- Outdoor activities
- Volunteering
Community Service
- Grape & Sizzle member 2017-2022
- Grape & Sizzle treasurer 2022-2024
- Business Professional Women member 2022-Current
- Assisting Fur the Love of Paws
- United Way fundraiser annually through work
References
- Ashlee Strickland, Coworker/Friend 402-763-721
- Dakota Terry, Friend 308-660-1456
- Cory Johanson, Coworker 308-530-5618
Timeline
Relationship Associate
FNBO
04.2021 - Current
PERSONAL BANKER
BANK OF THE WEST
06.2019 - 04.2021
Relationship Banker
Adams Bank & Trust
04.2016 - 06.2019
Associate of Science -
Mid-Plains Community College
High School Diploma -
Brady High School