Brittney Dutton
Ocean Springs ,MS
Summary
Detailed Workflow Coordinator eager to utilize experience and proficiency to add value to a challenging role. Resourceful and focused with demonstrated success in defining project requirements and implementing all necessary facets to ensure quality deliverables completed within time and budget constraints. Committed to driving client satisfaction and going above and beyond to foster team success.
Overview
14
14
years of professional experience
Work History
Universal Workflow Coordinator
U.S. Bank
Ocean Springs, Mississippi
07.2024 - Current
- Conducted regular meetings with staff to discuss complaint trends and strategies for improvement.
- Provided training on effective complaint handling techniques to staff members.
- Drafted responses to formal written consumer complaints as required by regulatory agencies.
- Investigated customer complaints and worked with internal departments to resolve issues.
- Investigated customer complaints, identified root causes and implemented corrective actions.
- Participated in training sessions for new employees on best practices for responding to customers' concerns.
- Reviewed existing policies and procedures relating to customer complaint management and proposed changes when necessary.
- Identified systemic problems in processes leading to customer dissatisfaction and recommended solutions.
- Developed and managed complaint tracking system for monitoring progress of issues resolution.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Regulatory Executive Complaint Specialist 1
U.S. Bank
Ocean Springs , MS
05.2023 - 06.2024
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Drafted responses to formal written consumer complaints as required by regulatory agencies.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Customer Service Specialist
U.S. Bank
Ocean Springs , MS
09.2021 - 05.2022
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Assisted customers with account maintenance such as resetting updating contact information.
- Answered incoming customer inquiries regarding product and service information.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Maintained up-to-date knowledge of product features and benefits.
- Maintained a high level of professionalism while interacting with customers via phone or email.
Customer Service Representative
US Bank
02.2021 - 09.2021
- Promoted high customer satisfaction by resolving problems with knowledge and friendly service
- Remained calm and professional in stressful circumstance and effectively diffuse tense situations
- Demonstrated excellent communication skills in resolving customer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Shop Owner
Dutton’s Seafood
Locust Fork, Alabama
06.2020 - 02.2021
- Established policies regarding pricing, promotions, refunds, returns.
- Handled customer inquiries, complaints, and returns professionally.
- Planned in-store displays to attract shoppers and promote products.
- Created a customer loyalty program to reward repeat customers.
- Maintained inventory levels by ordering stock as needed.
- Ensured compliance with safety regulations and store policies.
- Reviewed financial statements regularly to assess profitability of operations.
Legal Assistant
St. Martin and Bourque
Houma, Louisiana
08.2011 - 10.2016
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Analyzed data related to cases for use in research or litigation purposes.
- Handled telephone calls, meeting plans and conference organization requirements.
- Researched case law, statutes, regulations and other legal authorities to support assigned tasks.
- Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
Education
Bachelor of Arts - English Rhetoric and Writing
Nicholls State University
Thibodaux12.2014
Skills
- Employee engagement
- Team development
- Production deadline monitoring
- Workflow management tools
- Innovation skills
- Project coordination
- Efficiency improvement
- Agile transformation
- Risk identification
- Customer interaction
- Complaint investigation
Timeline
Universal Workflow Coordinator
U.S. Bank
07.2024 - Current
Regulatory Executive Complaint Specialist 1
U.S. Bank
05.2023 - 06.2024
Customer Service Specialist
U.S. Bank
09.2021 - 05.2022
Customer Service Representative
US Bank
02.2021 - 09.2021
Shop Owner
Dutton’s Seafood
06.2020 - 02.2021
Legal Assistant
St. Martin and Bourque
08.2011 - 10.2016
Bachelor of Arts - English Rhetoric and Writing
Nicholls State University