Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittney Everson

Decatur,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certificate

Work History

Clinic Registration/Patient Access Representative

Grady Memorial Hospital
Atlanta, GA
07.2020 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Facilitated communication between patients and various departments and staff

Property and Casualty Insurance Agent

TTEC - USAA
Duluth, GA
12.2018 - 07.2020
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Calculated premiums and established payment methods for sales.
  • Collected premiums on or before effective date of coverage.
  • Collected, analyzed and validated agency commissions.
  • Managed over 60-100 calls per day.

Special Service Representative

Southeast Transportation
College Park, GA
07.2017 - 11.2018
  • Insurance verification for both dialysis and nursing home patients.
  • Managed over 50 inbound and outbound calls to respond to inquiries and resolve concerns.
  • Provided solutions, recommendations, and replacements, using empathetic approach and demeanor.
  • Process monthly re-certification and verification reports.
  • Schedule standing orders and demand trips using NET InSight transportation management system.

Education

Associate of Arts - Business of Administration

Strayer University
Washington, DC
09.2019

High School Diploma -

Towers High School
Decatur, GA
05.2013

Skills

  • Demographics Information
  • Multitasking and Organization
  • Registration and Admissions
  • Epic Cadence System
  • Patient Health Information Access
  • Claims Handling and Coverage Verification
  • Payment Method
  • Policyholder Communication
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Customer Transactions
  • Calm and Professional Under Pressure

Certification


  • First Aid/CPR Certified

Timeline

Clinic Registration/Patient Access Representative

Grady Memorial Hospital
07.2020 - Current

Property and Casualty Insurance Agent

TTEC - USAA
12.2018 - 07.2020

Special Service Representative

Southeast Transportation
07.2017 - 11.2018

Associate of Arts - Business of Administration

Strayer University

High School Diploma -

Towers High School

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Brittney Everson