Brittney Flaherty
Jeffersonville,IN
Summary
Dedicated healthcare professional experienced in patient access and financial counseling. Recognized for strong customer relationship management and attention to detail, ensuring efficient patient flow and satisfaction in a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Wound Care Coordinator
Norton Healthcare
Jeffersonville, Indiana
03.2025 - Current
- Welcomed visitors and ensured prompt check-in at front desk.
- Efficiently managed multi-line phone system, directing calls to relevant departments.
- Maintained cleanliness and organization of the reception area for a welcoming environment.
- Collaborated with team members to improve front desk operations and customer service standards.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed patient flow using electronic health record systems effectively.
Financial Counselor
Norton Healthcare
Louisville, Kentucky
03.2024 - 03.2025
- Educated patients on financial assistance options and insurance coverage.
- Assisted patients in completing financial paperwork for medical services.
- Communicated with insurance companies to resolve billing inquiries and issues.
- Coordinated payment plans to facilitate patient access to necessary care.
- Provided support during financial consultations, addressing patient concerns effectively.
- Maintained accurate records of patient interactions and financial agreements.
- Collaborated with healthcare teams to streamline the patient intake process.
- Reviewed bank statements for accuracy and discrepancies with clients to ensure proper accounting practices were being followed.
- Liaised between physician, patient and insurance carrier to verify that each party had necessary information.
- Assisted clients in understanding their rights under consumer protection laws.
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Interviewed patients and families, answering questions regarding financial process during such sessions.
- Reviewed and verified financial data to determine program eligibility.
- Developed and expanded financial planning relationships with customers through loyal and dedicated service.
Patient Access Representative
Norton Healthcare
Louisville, Kentucky
03.2014 - 03.2025
- Managed patient registration and appointment scheduling in a fast-paced healthcare environment.
- Assisted patients with insurance verification and financial counseling processes.
- Coordinated communication between patients and clinical staff for smooth service delivery.
- Maintained accurate patient records using electronic health record systems efficiently.
- Educated patients on services, policies, and procedures to ensure clarity and compliance.
- Resolved patient inquiries and concerns promptly to enhance overall satisfaction levels.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Created new patient accounts in EMR system as needed.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Provided assistance to internal departments when needed.
- Assisted with scheduling outpatient appointments.
- Managed incoming faxes related to patient registration processes.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Actively participated in team meetings and training sessions.
- Responded to patient inquiries regarding billing or financial matters.
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Louisville, KYSkills
- Wound care management
- Electronic health records
- Insurance verification
- Patient documentation
- Financial counseling
- Customer relationship management
- Appointment scheduling
- Attention to detail
Timeline
Wound Care Coordinator
Norton Healthcare
03.2025 - Current
Financial Counselor
Norton Healthcare
03.2024 - 03.2025
Patient Access Representative
Norton Healthcare
03.2014 - 03.2025
Bachelor of Science - Healthcare Administration
University of Phoenix