Brittney Free
Star City,AR
Summary
Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to customer service. Experienced in fast-paced environment. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Referral Specialist
Mainline Health Systems
Star City, AR
05.2022 - 06.2026
- Coordinated patient referrals to ensure timely access to medical services.
- Reviewed patient information for accuracy and completeness before referrals.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Managed communication between patients and healthcare providers for seamless processes.
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
- Assisted staff in resolving referral-related inquiries from patients and providers.
- Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
- Participated in staff meetings and provided feedback on ways to improve procedures related to referral processing.
- Answering and making phone calls.
Vet Technician
Star City Animal Hospital
Star City, AR
03.2017 - 05.2022
- Assisted veterinarians in surgical procedures and anesthesia management.
- Monitored patient vital signs during examinations and treatments.
- Educated pet owners on nutrition and care best practices.
- Managed inventory of medical supplies and medication storage.
- Collaborated with team members to ensure efficient workflow in clinic operations.
- Assisted veterinarians with surgeries, dentistry procedures and other medical treatments.
- Processed incoming calls from clients seeking advice or requesting appointments.
- Obtained relevant health history and information from clients to maintain medical charts.
- Tracked and scheduled follow-up appointments for animal treatment.
Receptionist
Hunters Animal Hospital
Whitehall, AR
02.2015 - 03.2017
- Greeted and assisted clients upon arrival at the animal hospital.
- Managed appointment scheduling for veterinary services and consultations.
- Handled incoming calls and responded to client inquiries effectively.
- Processed patient records and maintained accurate information in the system.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated appointment scheduling and confirmations for clients at the animal hospital.
- Greeted visitors and provided them with assistance.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
Education
Woodlawn High School
Rison, ARSkills
- Organization skills
- Ability to coordinate and schedule
- Time management
- Data entry
- Accounts payable
- Patient coordination
- Multitasking
- Customer service
- Operating a multi-line telephone system
- Effective communication
Timeline
Referral Specialist
Mainline Health Systems
05.2022 - 06.2026
Vet Technician
Star City Animal Hospital
03.2017 - 05.2022
Receptionist
Hunters Animal Hospital
02.2015 - 03.2017
Woodlawn High School