Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittney Fultz

Columbus

Summary

Dynamic Customer Service Escalation Specialist with a proven track record at JCPenney, adept at resolving complex inquiries and enhancing client satisfaction. Skilled in complaint handling and de-escalation techniques, I empower teams through effective training and collaboration, driving process improvements and achieving timely resolutions.

Overview

14
14
years of professional experience

Work History

Customer Service Escalation Specialist

JCPenney
01.2022 - Current
  • Resolved complex customer inquiries through effective communication and problem-solving techniques.
  • Facilitated escalated customer issues, ensuring timely and satisfactory resolutions.
  • Collaborated with cross-functional teams to improve service processes and enhance customer experience.
  • Trained and mentored new team members on escalation protocols and best practices.

Life Coach

New Albany Home Health Solution
08.2018 - 08.2022
  • Developed personalized coaching plans to enhance client well-being and personal growth.
  • Facilitated workshops to promote mental health awareness and coping strategies among clients.
  • Implemented goal-setting techniques to empower clients in achieving their aspirations.
  • Conducted regular assessments to track client progress and adjust coaching strategies accordingly.

Clerical Clerk

UPS Freight
11.2015 - 10.2018
  • Processed and organized incoming correspondence to ensure timely distribution.
  • Maintained accurate filing systems to enhance document retrieval efficiency.
  • Assisted in data entry and management using various office software applications.
  • Coordinated scheduling for meetings and appointments, optimizing team availability.

Processing Technician

Rich's Products
07.2011 - 11.2015
  • Operated and maintained processing machinery to ensure efficiency and safety standards.
  • Monitored production lines for quality control, identifying and resolving issues promptly.
  • Trained new employees on equipment usage and safety protocols to enhance team performance.
  • Collaborated with cross-functional teams to streamline processes and reduce operational disruptions.

Education

High School Diploma -

Focus Learning Academy Of Southeastern Columbus
Columbus, OH
06-2011

Skills

  • Call center experience
  • Complaint handling
  • De-escalation techniques
  • Email etiquette

Timeline

Customer Service Escalation Specialist

JCPenney
01.2022 - Current

Life Coach

New Albany Home Health Solution
08.2018 - 08.2022

Clerical Clerk

UPS Freight
11.2015 - 10.2018

Processing Technician

Rich's Products
07.2011 - 11.2015

High School Diploma -

Focus Learning Academy Of Southeastern Columbus

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