Jazmin Banks
Phoenix,AZ
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
11
11
years of professional experience
Work History
Customer Service Escalation Specialist
Gannett Media Corporation
Phoenix, AZ
07.2024 - 11.2024
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Investigated escalated customer complaints, identified root causes and proposed solutions.
CSR
Gannett Media Corporation
Phoenix, AZ
03.2023 - 06.2024
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Assisted customers with product selection based on their needs and preferences.
Warehouse Worker
Cafe Valley Bakery
Phoenix, AZ
11.2021 - 01.2023
- Utilized proper techniques for lifting, packing and handling heavy objects.
- Reported any damages or discrepancies observed during operations to supervisor.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Caregiver
All Valley Home Health Care - Arizona
Phoenix, AZ
07.2014 - 11.2016
- Followed care plan and directions to administer medications.
- Built strong and trusting rapport with clients and loved ones.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Cashier
Burger King
Phoenix, AZ
10.2013 - 06.2014
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Greeted customers upon arrival in the dining area.
- Collaborated with team to deliver timely service of items.
- Ensured that all customers received their correct orders before leaving the premises.
- Operated POS systems correctly when completing transactions.
Education
High School Diploma -
Copper Canyon
Glendale, AZ05-2013
Skills
- Email etiquette
- Salesforce expertise
- Complaint handling
- Live chat support
- CRM software usage
- Call center experience
- Compassionate client care
- Housekeeping
- Patient care
- Compassion and empathy
Timeline
Customer Service Escalation Specialist
Gannett Media Corporation
07.2024 - 11.2024
CSR
Gannett Media Corporation
03.2023 - 06.2024
Warehouse Worker
Cafe Valley Bakery
11.2021 - 01.2023
Caregiver
All Valley Home Health Care - Arizona
07.2014 - 11.2016
Cashier
Burger King
10.2013 - 06.2014
High School Diploma -
Copper Canyon
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