Brittney Gaither
Baltimore,MD
Summary
Detail-oriented specialist with expertise in patient enrollment, compliance monitoring, collections practices and data management. Proven ability to enhance patient experiences while ensuring regulatory adherence. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
15
15
years of professional experience
Work History
Enrollment Specialist
MedStar Health
Baltimore, MD
01.2020 - 11.2025
- Facilitated patient enrollment processes for various healthcare programs and services.
- Managed scheduling of appointments and follow-up communications with patients.
- Assisted patients in completing enrollment forms and navigating online systems.
- Monitored compliance with healthcare regulations during the enrollment process.
- Provided customer service support to address patient inquiries and concerns effectively.
- Performed data entry and maintained accurate records of student enrollment information.
- Reviewed applications for accuracy before submitting them for approval.
Collections Specialist
Flagstar Bank
Remote
04.2016 - 10.2019
- Utilized collection software to track payment history and customer interactions.
- Developed strategies for debt recovery in compliance with regulations.
- Met demands of busy collections group by performing high volume of daily calls.
- Negotiated rates with customers and entered payments into accounting system.
- Processed payments over phone and set up recurring drafts.
- Completed skip traces on customers failing respond to collection efforts.
- Reviewed accounts to determine payment plan compliance.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Monitored accounts in various stages of delinquency for potential legal action; referred cases as required according to established policies.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Developed and maintained strong relationships with clients to facilitate payment collections.
- Updated account status and maintained accurate records of all collection activities.
Collections Agent
PayPal Credit
Hunt Valley, Maryland
08.2010 - 03.2016
- Managed customer accounts to resolve outstanding balances and payment issues.
- Communicated with clients via phone and email to confirm payment arrangements.
- Documented interactions and payment agreements in the internal system accurately.
- Educated customers on payment options and consequences of delinquency effectively.
- Maintained compliance with federal regulations regarding debt collection practices.
- Trained new team members on best practices for customer interaction and account management.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Contacted customers and explained debt management to encourage timely debt payments.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Identified past due accounts and contacted account holders to arrange payment.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
Education
High School Diploma -
Milford Mill High School
Baltimore, MD06-2004
Skills
- Patient enrollment
- Compliance monitoring
- Data management
- Scheduling coordination
- Customer relationship management
- Debt recovery strategies
- Payment processing
- Skip tracing techniques
Timeline
Enrollment Specialist
MedStar Health
01.2020 - 11.2025
Collections Specialist
Flagstar Bank
04.2016 - 10.2019
Collections Agent
PayPal Credit
08.2010 - 03.2016
High School Diploma -
Milford Mill High School