Summary
Overview
Work History
Education
Skills
Certification
Key Skills
Timeline
Generic

Brittney Hampton

Columbia

Summary

Efficient Production Worker known for high productivity and ability to complete tasks swiftly. Possess specialized skills in assembly line operation, quality control procedures, and machinery maintenance. Excel in teamwork, adaptability, and problem-solving, ensuring smooth production flow and meeting project deadlines with precision. i also identify as a customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Tier 2 / MSS Gift Cards Redemption, Account Balancing & Billing

Apple
05.2020 - 08.2025
  • Resolved 90% of technical issues on the first call, improving customer satisfaction and reducing repeat contact.
  • Maintained a customer satisfaction score of 95%+ for 12 consecutive months.
  • Provide tech support to Apple customers via inbound calls
  • Troubleshoot and resolve issues with iPhones, iPads, and Apple software
  • Guide customers in downloading software and diagnosing device issues
  • Deliver exceptional service while working independently in a remote environment

Production Associate

Huaqvarna
09.2020 - 05.2021
  • Assemble outdoor power equipment components (such as lawnmowers, chainsaws, and related products) on a production line according to company specifications.
  • Operate and monitor manufacturing equipment to maintain consistent quality and efficiency.
  • Inspect parts and finished products to ensure compliance with safety and quality standards.
  • Maintain accurate production logs and report any equipment malfunctions or safety issues.
  • Follow standardized work instructions and adhere to company safety protocols (OSHA compliance).

Assembly Associate

Akebono Brakes
01.2016 - 09.2019
  • Assembled automotive brake components in a fast-paced production environment, meeting daily quotas.
  • Ensured quality standards were met through precise and accurate work.
  • Maintained a clean and safe work area following company safety guidelines.
  • Machine Operating
  • Monitor assembly line equipment to meet daily production goals
  • Performed visual inspections and quality checks to ensure defect-free products

Customer Service Associate

Lowe’s
06.2013 - 01.2016
  • Worked in multiple departments including Service Desk and Pro Services
  • Helped customers find the best products and resolved in-store issues
  • Maintained strong product knowledge and delivered great customer experiences
  • Handle transactions, returns, and inquiries, accurately and efficiently
  • Operate Equipment such as hand tools and pallet jack

Education

High School Diploma -

Edisto High School
Cordova, S.C.
05.2009

Skills

  • Time Management & Efficiency
  • Customer relationship management
  • Effective communication
  • Attention to detail
  • Equipment operation
  • Quality inspection
  • Production efficiency
  • Problem solving
  • Independent work
  • Team collaboration

Certification

  • HIPAA Awareness Training
  • Safety Awareness In Industrial Setting
  • Machine Operation & Monitoring
  • Assembly Line Experience
  • Leadership in Remote Environments
  • Team Supervision & Coaching
  • Inventory Management
  • Basic Hand and Power Tool Usage

Key Skills

Customer Support & Assistance, Conflict Resolution & Problem-Solving, Active Listening & Communication, Multitasking & Organization, Order Processing & Data Entry, Sales & Product Knowledge, Technical Troubleshooting, Attention to Detail, Team Collaboration, Adaptability & Quick Learning, Assembly Line Operations, Machine Operation & Monitoring, Quality Control & Inspection, Safety Compliance (OSHA Awareness), Ability to Lift 50+ lbs, Hand & Power Tool Proficiency, Inventory Management, Blueprint & Work Order Reading, Problem-Solving in Fast-Paced Environments, Time Management & Efficiency

Timeline

Production Associate

Huaqvarna
09.2020 - 05.2021

Tier 2 / MSS Gift Cards Redemption, Account Balancing & Billing

Apple
05.2020 - 08.2025

Assembly Associate

Akebono Brakes
01.2016 - 09.2019

Customer Service Associate

Lowe’s
06.2013 - 01.2016

High School Diploma -

Edisto High School

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