Brittney Indar
135-30 82nd Drive Jamaica ,NY
Summary
Dynamic Personnel Officer with a proven track record at the Ministry of Health, excelling in conflict resolution and customer loyalty enhancement. Skilled in onboarding processes and team management, I effectively coached new hires and contributed to sales growth through informed product recommendations. Adaptable and detail-oriented, I thrive in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Personnel Officer
Ministry of Health
Guyana
02.2022 - 01.2025
- Streamlined HR processes for increased efficiency in benefits administration and payroll management.
- Facilitated conflict resolution initiatives, maintaining healthy working relationships among team members.
- Managed recruitment efforts to attract top talent, consistently filling vacancies with qualified candidates.
- Conducted thorough employee evaluations, providing constructive feedback to promote professional development.
- Optimized workforce planning strategies to align with organizational goals and objectives.
- Maintained accurate records related to personnel actions such as hiring decisions, promotions, transfers, terminations or leaves of absence.
- Led training programs aimed at improving staff skills sets, increasing overall productivity within the organization.
- Assisted with writing job postings and job descriptions for boards.
- Collaborated with managers to identify and address employee relations issues.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Completed human resource operational requirements by scheduling and assigning employees.
- Administered employee benefits programs and assisted with open enrollment.
Customer Service Representative
Giftland OfficeMax
Guyana
10.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
North Georgetown Secondary
Skills
- Onboarding processes
- Team management
- Staff development
- Hiring oversight
- Internal communications
- Recruitment management
- Performance appraisal
- Willingness to learn
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Adaptability and flexibility
- Microsoft office
- Documentation and recordkeeping
- Recruitment and hiring
- Human resources support
- Professionalism
- In-person and telephone interviewing
- Data analysis
- Benefits administration
- Employment recordkeeping
- Job description development
- Candidate searching
Timeline
Personnel Officer
Ministry of Health
02.2022 - 01.2025
Customer Service Representative
Giftland OfficeMax
10.2021 - 02.2022
North Georgetown Secondary