Brittney Johannsen
Rogers,AR
Summary
Proven track record of enhancing operational efficiency and customer satisfaction at Campbells NWA, adept in office administration and team collaboration. Excelled in multitasking and relationship building, significantly expediting project completion times. Mastered new software applications swiftly, demonstrating exceptional adaptability and computer skills. Works well under pressure and has great people skills. Learns and moves very quickly, while still providing quality work under any circumstance.
Overview
7
7
years of professional experience
Work History
Assistant
Campbells NWA
Bentonville, AR
08.2023 - Current
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Anticipated the needs of my employers and fixed any issues before they came up
Bartender
Ducks Unlimited
Bentonville, AR
10.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Walkons
Rogers, AR
08.2019 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Restaurant Manager
Short Stop Grill
Garfield, AR
08.2017 - 08.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
Rogers Heritage High School
Rogers, ARRogers High School
Rogers, AR10.2018
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
- Relationship Building
- Workload Management
- Basic Mathematics
- Schedule and calendar management
- Office Administration
- Administrative tasks
- Event Planning
- Schedule Coordination
- Product and service knowledge
- Basic accounting
Timeline
Assistant
Campbells NWA
08.2023 - Current
Bartender
Ducks Unlimited
10.2022 - Current
Server
Walkons
08.2019 - 08.2022
Restaurant Manager
Short Stop Grill
08.2017 - 08.2019
Rogers Heritage High School
Rogers High School