Brittney Knox
Waukegan,IL
Summary
Highly motivated medical assistant who possesses a genuine passion for delivering premium patient care. Exemplifies empathy, is knowledgeable in clinical procedures, and adept at managing multiple tasks. Exceptionally organized and well versed in administrative duties.
Overview
8
8
years of professional experience
Work History
Caregiver
Comfort Keepers
09.2022 - Current
- Records patients' pulse, blood pressure, and respirations to assess and document important health information
- Reports abnormalities or changes in patients' health status to case manager
- Assists with daily living activities, running errands, and light housekeeping
- Provides companionship and emotional support
- Provides medication reminders
- Prepares healthy meals to support client nutritional needs
- Transports clients to events, activities, and medical appointments
- Completes regular check-ins and progress reports for each client
Concierge
Northwestern Medicine
01.2023 - 05.2023
- Welcomed patients and visitors, answered general questions, gathered nature of visit and directed to appropriate location
- Issued hospital visitor badges
- Verified patient status and location using EPIC EHR
- Enforced hospital visitor policy handling challenging situations with professionalism
- Performed daily opening and closing operations of concierge desks
- Collaborated with various hospital staff as needed to ensure patient and visitor needs were met
- Maintained confidentiality of sensitive data to protect patient and business information
- Handled assignments independently and as part of a team exercising good judgement and critical thinking skills
Community Development Clerk (Seasonal)
City Of Highland Park
05.2022 - 08.2022
- Scheduled property inspections for the Community Development's team of building inspectors
- Addressed city code enforcement concerns
- Logged resident complaints in internal database
- Followed up with residents and contractors providing feedback and solutions for concerns
- Scheduled and registered contractors for City of Highland Park's license testing
- Updated contractor licenses and insurance bonds in city's internal database
- Printed and prepared contractor licenses to be mailed
- Fulfilled plat of survey and miscellaneous requests
Customer Service Professional (Seasonal)
H&R Block
02.2022 - 04.2022
- Scheduled clients for in-person and virtual tax prep appointments
- Assigned clients to tax professionals according to skill level and tax complexity
- Verified client documents needed for tax prep
- Performed opening and closing front desk operations
- Processed cash, check, and debit/credit transactions
- Balanced cash drawer and prepared bank deposit
E-Learning Assistant
Paid Volunteer
05.2020 - 06.2021
- Provided academic support to elementary school students in home based educational environment
- Guided students in the use of technology to enhance their learning
- Helped students meet educational needs using curriculum provided by Evanston/Skokie school district 65
- Managed student schedules adhering to designated active learning, lunch, and break times
- Supported healthy interactions while adhering to social distancing standards
- Developed and maintained positive relationships with students and families
Patient Benefits Advocate
Erie Family Health Center
07.2019 - 05.2020
- Scheduled and registered patients for dental, medical, and behavioral health visits using centricity EMR
- Followed protocols and HIPAA laws to safeguard confidentiality of patient information
- Utilized Illinois Department of Human Services database to verify and inform patients of their insurance status
- Assisted patients with completing online enrollment forms for the Illinois Department of Human Services
- Processed all intake paperwork for clinic-based insurance
- Connected patients with available community and charitable resources
- Performed opening and closing front desk operations
- Processed cash, debit, and credit payments
Patient Access Representative
NorthShore University HealthSystem
10.2015 - 10.2018
- Served as the initial point of contact for all primary care offices within the organization
- Handled high volume of calls daily
- Created outpatient medical records using EPIC EHR
- Established MyChart accounts for patients and assisted with navigation of the patient portal
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
- Secured patient information in compliance with HIPAA standards
- Served as a liaison between patients, insurance companies, pharmacies, and other medical businesses
- Responsible for quickly and concisely relaying patient messages to clinical staff using EPIC EHR telephone encounters
Education
Clinical Externship - Medical Assisting
Northwestern Medicine
Lake Forest, IL07.2023
Certificate - Medical Assisting
College of Lake County
Grayslake, IL05.2023
GED -
Prairie State College
Chicago Heights, IL06.2007
Skills
- EPIC EHR
- 12-lead EKG
- Phlebotomy
- Skilled in manual blood pressure's
- Point of care testing
- Injection techniques
- Lab equipment operation
- Sterile procedures and techniques
- Infection control and aseptic technique
- Excellent telephone etiquette
- Medical office front desk experience
- CPR/BLS certification
- Superb time management skills
Timeline
Concierge
Northwestern Medicine
01.2023 - 05.2023
Caregiver
Comfort Keepers
09.2022 - Current
Community Development Clerk (Seasonal)
City Of Highland Park
05.2022 - 08.2022
Customer Service Professional (Seasonal)
H&R Block
02.2022 - 04.2022
E-Learning Assistant
Paid Volunteer
05.2020 - 06.2021
Patient Benefits Advocate
Erie Family Health Center
07.2019 - 05.2020
Patient Access Representative
NorthShore University HealthSystem
10.2015 - 10.2018
Clinical Externship - Medical Assisting
Northwestern Medicine
Certificate - Medical Assisting
College of Lake County
GED -
Prairie State College
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